Client Support Specialist

Who is PureCars?

As the industry leader in automotive marketing, we’re trusted by the best dealers in North America. From innovative solutions to support from trusted experts, making marketing easier is our job. PureCars provides everything dealers need to attract and convert more customers with tech-driven solutions, unmatched data capabilities, and direct access to support.

We are a certified digital provider for 18 OEM programs and compliant with over 40 brands. We also serve 65 of the top 100 dealer groups in North America. We are proud to partner with leading organizations such as Google, Meta, Amazon, Spotify, Disney+, Microsoft, Oracle, and others to offer the widest range of advertising channels to our dealership clients.

We are focused on investing in world-class talent and technology in order to help our partners dominate their markets in new and innovative ways.

Client Support Specialist - What You’ll Do:

• Assist in the initial new client account setup to enable tracking of campaign performance, and proprietary PureCars platforms
• Implement Google Analytics and Google Tag Manager on customer websites. 
• Review and complete client/setup support cases as clients and teammates submit them within Salesforce.com
• Troubleshoot Google Analytics and Google Tag Manager settings and setup
• Conduct audits of Google Analytics and Google Tag Manager to ensure PureCars products are still functioning properly
• Draft technical requirements document analytics configurations for Google Analytics including Google Analytics 4 (GA4)
• Communicate analytics requirements and best practices to internal team and clients
• Partner with internal teams to troubleshoot any additional product support issues as they arise

The Skills and Experience You Bring:

• Familiarity with Databases (SQL,MongoDB, PostgreSQL, MySQL) 
• Familiarity with Java, JavaScript, or relatable programming languages
• Experience working within Google Tag Manager and cross-domain tracking within Google Analytics
• Web Development (JavaScript, HTML) background 
• Strong analytical, quantitative, and problem-solving skills
• Experience working within Microsoft Bing, Doubleclick, Google AdWords, and/or Salesforce.com a major plus!

PureCars is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status. Just be passionate, genuine, collaborative, data-driven, and entrepreneurial at heart!

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