German-Speaking Customer Support in the Software Industry located in Greece

Patrique Mercier Recruitment PT is thrilled to present an exciting role for a German-Speaking Customer Support Representative in the dynamic software industry, located in beautiful Greece! This position offers you the opportunity to work with cutting-edge technology while providing exceptional support to German-speaking clients.

As a Customer Support Representative, you will assist customers with inquiries about our software products, address their concerns, and guide them toward effective solutions. If you have a passion for technology and a strong commitment to customer service, we want to hear from you!

Responsibilities

• Provide top-notch customer support to German-speaking clients via phone, email, and live chat.
• Effectively resolve software-related inquiries and issues in a timely manner.
• Maintain a thorough understanding of our software solutions to deliver accurate information.
• Document customer interactions to support continuous improvement initiatives.
• Collaborate with colleagues and other departments to enhance the customer journey.
• Participate in ongoing training and development to stay updated on software features and best practices.

Requirements

• Fluent in German (both spoken and written) with exceptional communication skills.
• Proficient in English, both written and spoken.
• Previous experience in customer support, particularly in the software industry, is preferred.
• Strong problem-solving abilities focused on ensuring customer satisfaction.
• A professional demeanor coupled with a friendly approach to client interactions.
• Ability to work effectively in a fast-paced environment.
• Willingness to work in Greece and embrace the local culture.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )