Offer summary

Qualifications:

Fluent in German and English, Prior experience in customer service preferred, Strong problem-solving abilities, Ability to thrive in fast-paced environments, Willingness to relocate to Greece.

Key responsabilities:

Assist customers with reservations via multiple platforms

Provide accurate information on bookings and related inquiries

Resolve complaints and issues efficiently

Document customer interactions for quality assurance

Collaborate with team members to enhance experiences

Job description

Are you a German speaker eager to elevate your career in a beautiful setting? Patrique Mercier Recruitment PT is excited to offer a position for a German-speaking Customer Service Agent in the Reservation Sector based in Greece. This is your chance to work in a sunny locale while leveraging your language skills in a vibrant customer service environment.

As a German-speaking Customer Service Agent, you will be responsible for assisting customers with their reservations, answering inquiries, and providing outstanding support throughout the booking process. Your role is essential in ensuring customer satisfaction and creating memorable experiences. If you're passionate about service and want to work in an enticing destination, we invite you to join our dynamic team!

Responsibilities

Assist German-speaking customers with reservations via phone, email, and chat.
Provide accurate information regarding bookings, payments, and any related inquiries.
Resolve customer complaints and issues efficiently.
Maintain up-to-date knowledge of services and products to assist clients effectively.
Document customer interactions for quality assurance purposes.
Work collaboratively with team members to enhance customer experiences.
Participate in training sessions to continuously improve service skills.

Requirements

Fluent in German (spoken and written) with excellent communication skills.
Proficient in English (spoken and written).
Prior experience in customer service or the reservation sector is a plus.
Strong problem-solving abilities and comfort in addressing diverse customer inquiries.
Ability to work effectively in a fast-paced environment.
A friendly and professional demeanor with a commitment to customer satisfaction.
Willingness to relocate to Greece for this exciting opportunity.

Benefits