Offer summary
Qualifications:
Proficient in English, Over 2 years of customer support experience, Over 2 years of telephonic support experience, Over 2 years of Zendesk or CRM experience, Strong written and verbal communication skills.
Key responsabilities:
- Communicate with customers via various channels.
- Investigate incidents and resolve customer problems.
- Communicate resolutions empathetically to stakeholders.
- Develop reliability initiatives to enhance customer experiences.
- Collaborate with cross-functional teams on problem-solving.