Offer summary
Qualifications:
High School Diploma or equivalent required, Bachelor's degree preferred in related field, Experience with SaaS RCM applications, Familiarity with SQL and reporting tools, Certification in IT support is a plus.
Key responsabilities:
- Provide technical support for SaaS RCM application
- Address customer inquiries via multiple channels
- Troubleshoot software issues collaboratively
- Document customer interactions in a ticketing system
- Maintain support documentation and stay updated on trends