Responsibilities:
● Effectively engage with IT delivery partners, prioritize issues and monitor queues and monitor
outputs from the team.
● Production Support: At the highest priority, all production related issues should be evaluated,
resolved, and documented to ensure a quick and thorough mean time to repair for any issues that
arise.
● System Monitoring: Monitoring SAP systems for performance, availability, and potential issues to
ensure uninterrupted operations.
● Follow appropriate departmental and company procedures and policies (i.e. change control,
security and auditing, release, configuration, problem and incident management).
● Issue Resolution: Addressing and resolving system issues, incidents, or user problems reported
through tickets or alerts, adhering to defined service level agreements (SLAs).
● Root Cause Analysis: Investigating the root causes of recurring issues, identifying patterns, and
implementing preventive measures to minimize future disruptions.
● Emergency Response: Being available for on-call support or participating in the resolution of
critical issues during non-business hours or in emergency situations.
● Enhancements: Collaborate with end users to enhance the business processes and end user
experience.
● Requirement Analysis: Gather and analyze business requirements, and translate them into
functional specifications for SAP Fiori applications.
● SAP Integration: Ensure seamless integration of CI with the existing SAP modules and systems.
● Testing: Perform system testing and support user acceptance testing to ensure the quality and
functionality of CI, and address any issues or defects.
● Documentation: Create comprehensive documentation, including troubleshooting guides,
configuration guides, user manuals, and training materials.
● Training and Support: Provide training and support to end-users and assist in resolving any SAP
Fiori-related issues.
● Continuous Improvement: Stay updated on CI best practices and emerging technologies to
recommend improvements and optimizations.
● Project Management: Collaborate with project managers and other team members to meet project
timelines and deliverables.
● Support and interface with key processes of standard SAP SOM within the SAP BRIM solution including master data, orders, contracts and product modeling for SAP SOM within SAP BRIM/Hybris Billing solution.
Bunzl Outsourcing Services
Arts Council England
Arts Council England
