Sr Specialist Client Support

Job Description:

Responsible for being the Customer Advocate across both the Pre and Post Sales Organizations to ensure accurate implementation of customer projects, on time billing performance, accurate collection of customer data and to develop strong relationships with a variety of groups responsible for supporting services.

Key Roles and Responsibilities:

Responsible for providing support to business clients and being the customer advocate.

May be responsible for coordinating the implementation process, pre-sales pricing, the issuance of complex order documentation, post cut-over follow-up, contract service level agreements, premise based inspections, reviews, post cut over training, and customer product design/redesign.

Collects a complete and accurate customer data (minimum data sets).

Coordinates with organizations to oversee implementation of complex orders and associated billing for complex data, IP or other product lines.

May assist sales team to assemble a holistic view of customers business. This includes records of proposals, contracts and network inventories across multiple platforms and product lines.

Provide contract interpretation to the customer, as needed.

Participate in Shared Expectations Sessions with customers, pre- and post-sale corporate organizations to communicate roles and responsibilities in the client/Corp relationship.

Assist AEs with technical assistance in responding to RFPs, and closing sales of additional services to existing customers.

Support Sales Center in new product and promotional initiatives and billing questions/disputes. Work with the sales center contact for resolving billing problems.

Acts as the Customer Advocate across the Post Sales Organization to insure On Time billing performance.

Develop strong linkages and relationships with a variety of groups responsible for supporting services.

Education: High School Diploma or equivalent preferred.

Experience: Typically 3-5 years of experience in area of responsibility Supervisory: No.

Salary: from 2825 EUR/a month gross. The actual salary is based on your skills, experience and knowledge.

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.