Psychologist/Coach (AI Conversation Supervisor)

Job Title: Psychologist/Coach (AI Conversation Supervisor) 
Working Days and Hours: 20 hours per week (UK Hours); Part-time role with potential for flexible hours
Location: Remote/Online
Salary Range: 300 - 700 GBP Monthly

Palm Outsourcing helps international companies find talent in Egypt.

Please note, we will only be considering excellent applicants with solid demonstrable experience. If you do not have clear and evidenced experience, you will be immediately rejected, so please do not apply.

Contrastingly if you feel you are a right fit relative to the requirements below, please proceed.

Opportunity Overview

Our client is a pioneering company in the AI-driven coaching industry, operating from London, UK. They are developing innovative AI coaching solutions, with the aim to drive significant advancements in personal development and artificial intelligence integration. This role presents a unique opportunity to contribute to key projects and initiatives that are at the forefront of AI and coaching technology. As a pivotal member of our client’s team, you will be involved in a range of activities that enhance AI performance, and safeguard user well-being, helping to shape the future direction of the technology.

Role Description

We're looking for a Psychologist/Coach to join our client's team as a conversational supervisor. If you're an empathetic and analytical professional who wants to contribute to the world of AI-powered coaching and mental health support, while gaining experience from a company in an exciting growth phase, this could be the opportunity you've been looking for. You'll play a crucial role in supervising AI-user conversations, ensuring their appropriateness and safety, and contributing to the improvement of the AI coaching model, driving the development of accessible and effective coaching solutions. This position offers significant opportunities for personal and professional growth within an innovative and rapidly evolving environment.

Key Responsibilities

• Conversation Review: Regularly review AI-user conversations within specified timeframes, identifying interactions that require attention.
• Assessment: For each conversation, evaluate (i) the appropriateness of AI responses based on agreed criteria and (ii) if the user's state of mind is suitable for coaching.
• Escalation: Identify and escalate critical issues relating to conversations to the designated company contact.
• Data Tagging and Reporting: Tag conversations for training purposes and report findings to improve the AI model.
• Collaboration: Work with the development team to provide insights for improving AI performance and safety measures.

Minimum Qualifications

• Communication Skills: Excellent verbal and written communication skills in English, with the ability to articulate complex information clearly and concisely. Proficiency in Portuguese is a plus.
• Education: Bachelor's or Master's degree in Psychology, Counselling, Coaching, or a related field.
• Experience: Previous experience in counselling, psychological assessment, coaching, or a related supervisory role. Familiarity with AI interactions and conversational models is a plus but not required.
• Skills: Strong analytical skills, high level of empathy, ability to handle sensitive information, and critical thinking abilities.
• Technical Proficiency: Comfortable using digital platforms and tools for reviewing conversations. Basic understanding of AI and machine learning concepts is beneficial but not mandatory.

Company Benefits

• Top-of-the-market pay.
• Remote working.
• Potential for flexible working schedule (please ask about this).
• Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.

Thank you for taking the time to apply, we look forward to reviewing your application.