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Field Service Engineer

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Spain

Offer summary

Qualifications:

Minimum two-years mechanical/electrical engineering qualification, Experience in mechanical, digital and electronic technology, Knowledge of large format printers, Fluent in English and local language.

Key responsabilities:

Install and set up printers on-site
Provide customer training and support
Troubleshoot electrical and mechanical issues
Work remotely to identify equipment problems
Participate in after hours support activities

EFI Printing Large https://www.efi.com/

1001 - 5000 Employees

HQ: Fremont

See more EFI offers

Job description

WE are Self-starters, WE are Passionate, WE areRelationship builders, WE are Innovative, We are Nimble, and WE are Transparent…

WE are SPRINTers! We believe in challenging you, then providing you the room and flexibility to deliver.

EFI is looking for a Field Service Engineer to join our Business Unit in Spain.

Job Description

EFI is the world leader in digital imaging and print management solutions for commercial and enterprise printing. This is a great opportunity to work with technology that is central to what makes us successful.

Main duties and responsibilities

Provide on-site installation and setup of all printers associated with the Inkjet product lines;
Give initial and on-going formal customer operator and printer maintenance training;
Provide periodic on-site trouble-shooting and repairs on printers that my be experiencing complex electrical, mechanical or pneumatic problems;
Provide detailed technical feedback and liaise on a regular basis with our customer call center;
Provide service & support to exhibitions;
Work remotely with customers to accurately identify equipment issues and provide technical information and repair guidance in order to pinpoint the necessary solutions to reported issues;
Participate in after hours support activities on a rotating basis.

Job Requirements

Minimum two-years mechanical/electrical engineering qualification;
Previous work experience in mechanical, digital and electronic technology;
Demonstrated strong commitment to customer satisfaction;
Ability to trouble-shoot electrical and mechanical problems to the component level;
Very good knowledge of PC, Macintosh desirable;
Knowledge of large format printers and/or presses and printing applications desirable;
Knowledge of inkjet printing, color theory;
Proven ability to provide training;
Good communication skills, team-player;
Flexible for traveling within the territory and sometimes abroad, on very short notice;
Fluent in English and local language;

We move quickly, with the purposeful intention of solving a problem, accomplishing a goal, and ultimately making a difference for our customers, partners, colleagues and shareholders, EFI SPRINTers take action and adapt to changes in order to transform our customers businesses to be more productive and profitable through innovation in a digital print business.