Senior Partner Alliance Manager

See yourself at Twilio

Join the team as Twilio’s next Senior Partner Alliance Manager 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

As a Partner Alliance Manager at Twilio, you will be responsible for establishing, managing and nurturing relationships with our strategic consulting, resell ISV and technology partners. In this role, you will be responsible for the success of the Twilio business through our partner ecosystem - driving strategic partner relationships and engagements. The primary focus will be on driving revenue through existing partnerships with a focus on Twilios core API use cases and driving partner engagement around these solutions. The Twilio Partner team are experts in the cloud communications space and act as key members of our go-to-market teams in developing and optimizing business critical partner and customer engagements across our top use cases. This role is highly cross functional, with deep integration with our go-to-market sales and services teams, finance, solution engineering, product management, and marketing teams. 

Responsibilities

In this role, you’ll:

• Identify, recruit, and develop strategic partners that align with our target markets and objectives 
• Focus on optimizing our resell, consulting, ISV and technology partner motions to contribute to company goals and objectives. 
• Develop and execute strategies to cultivate and strengthen relationships with key partners, driving alignment with Twilio’s product and go-to-market goals. 
• Collaborate with partners to identify and capitalize on opportunities that drive revenue for both Twilio and our partners 
• Forecast and track channel revenue and pipeline, monitoring partners progress towards goals 
• Act as the voice of the partner and work closely with internal teams such as sales, marketing, product, and support 
• Provide guidance and resources to partners, ensuring they have the necessary tools, training and support to effectively promote and sell Twilio Flex and Twilio’s core product suite. 
• Address partner concerns promptly and effectively to maintain a productive and symbiotic relationship
• Develop and execute channel marketing programs, collaborating with marketing and parents on campaigns and pipe generating initiatives
• Attend and participate in industry events, building brand awareness and relationships at industry events and conferences

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 12+ years of experience in channel and partner management
• Deep understanding of the cloud communications or SaaS industry 
• Proven track record of successfully managing and growing partner relationships, especially with SIs
• Ability to create analytical account development strategies, using data to find opportunities and prove value 
• Ability to think strategically and translate strategy into actionable plans that drive business results 
• Strong relationship building skills with the ability to foster partnerships at various levels within the organization 
• Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and concisely
   

Location

This role will be remote, and based in Sydney Australia

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.