Offer summary
Qualifications:
Proficient in English, +2 years of customer support experience, +2 years of telephonic customer support experience, +2 years of Zendesk or any CRM experience, Detail-oriented and self-directed.Key responsabilities:
- Communicate with customers through multiple channels
- Investigate incidents and resolve customer issues
- Provide empathetic updates to diverse stakeholders
- Collaborate with cross-functional teams
- Maintain product knowledge for effective support