GEICO's Enterprise Voice team is seeking an experienced Machine Learning Engineer to reimagine our customers’ contact center experience. You will help drive our insurance business transformation as we redefine experience for our customers.
You will join a team of skilled software engineers as a resident AI/ML expert, supporting multiple AI automation initiatives across the contact center. We are looking for a motivated, high-energy, self-starter and problem solver with a positive attitude, and solid interpersonal and communication skills.
Position Description
Our Senior Machine Learning Engineer is a mid-level member of the Voice engineering staff ensuring we provide innovative experiences and operational excellence to our contact center agents, supervisors and customers. Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge in AI language services, Natural Language Processing and Generative AI.
Responsibilities
Basic Qualifications:
Preferred Qualifications
Experience
Education
Bachelor's degree in Computer Science, Information Systems, Engineering or equivalent education or work experience. Master’s degree preferred.
Annual Salary
$70,000.00 - $230,000.00The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
Benefits:
As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
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