German Speaking Customer Support Representative - Work from Greece

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a German Speaking Customer Support Representative to work from the stunning location of Greece! If you are committed to delivering outstanding customer service and seek a vibrant, multicultural work environment, this role is for you.

As a key member of our team, you will be responsible for providing exceptional support to German-speaking customers, assisting them with their inquiries and resolving any issues they may encounter. This position not only allows you to hone your professional skills but also offers the chance to enjoy the rich culture and lifestyle Greece has to offer.

We invite motivated individuals with a passion for helping others to apply and join our dynamic team. If you're ready for new challenges, we would love to hear from you!

Responsibilities

• Act as the main point of contact for German-speaking customers through various channels, including phone, email, and chat.
• Provide accurate information regarding the company’s products and services while efficiently addressing customer inquiries.
• Ensure high levels of customer satisfaction through friendly and professional assistance.
• Document all customer interactions and feedback accurately in the company system.
• Collaborate with team members to enhance service quality and the overall customer experience.
• Stay updated on product knowledge and company policies to assist customers effectively.
• Follow established procedures to maintain quality and compliance in service delivery.

Requirements

• Fluency in German and English, both written and spoken
• Prior experience in customer support is a plus, but not essential
• Exceptional communication and interpersonal skills
• Strong problem-solving abilities with a customer-focused approach
• Ability to work independently and manage time effectively
• Familiarity with customer service software is an advantage
• Reliable internet connection and a suitable home office environment
• A positive and proactive attitude with a desire to learn
• Flexibility to work various shifts as necessary

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )