Offer summary
Qualifications:
Bachelor's degree in Computer Science or related field, 2-4 years of technical support experience, Strong SQL skills and Java Spring knowledge, Familiarity with OpenShift and Splunk, Experience in digital banking is preferred.
Key responsabilities:
- Serve as main contact for escalated issues
- Analyze and troubleshoot mobile app and backend issues
- Collaborate with development teams on resolution
- Monitor system performance and generate reports
- Ensure adherence to SLA timelines and processes