Offer summary
Qualifications:
5+ years of call center operations experience, Experience with Genesys Telephony system required, Expertise in streamlining operational processes, Proficient in data analysis and performance metrics, Strong leadership and team management skills.
Key responsabilities:
- Oversee daily operations of the call center
- Monitor team performance and provide coaching
- Develop strategies for improved member engagement
- Collaborate with leadership on market engagement goals
- Manage resource allocation and optimize workflow