Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
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Top 100 Most Loved Workplace®
Forbes Best-in-State Employer
Experienced Home Claims Handler - PMA Complaints Team
The Role:
Are you passionate about delivering an excellent service and want a new challenge?
Do you have great attention to detail?
Would you enjoy being part of a busy, supportive team which can provide great long term career opportunities?
Is flexible work/life balance important to you?
If you’ve answered yes, then a role as an Experienced Home Claims Handler in our Customer Complaints team could be the opportunity you have been waiting for!
Colleagues in our home claims team are given the autonomy to act as financial owner and decision maker from the desk. With a strong background in property claims handling, you`ll have the chance to evidence your existing technical knowledge supporting our clients and customers, before having the opportunity to join our development programme. This will support your continuing development including achieving Cert CILA and BDMA qualifications, to meet the challenge of dealing with claims up to £100,000 in value.
Beyond the current situation, colleagues in these roles have the flexibility to participate in home working, project managing a caseload of home claims, planning and controlling the key stages, appointing suppliers to visit site and reporting based on your investigations, and working with all stakeholders to achieve the most satisfactory and efficient solution for everyone.
Your key responsibilities will be:
Single contact point for customer & suppliers
Handling customer complaints to resolution
Writing final decision letters
Claim, information & supplier project management
All cost control and payments
Access to the latest video technology will provide you with the opportunity to access customer properties and liaise with suppliers on site where appropriate during the claims process.
The successful candidates will be responsible for delivering the highest technical quality and customer satisfaction whilst achieving maximum efficiency. You will be an excellent communicator, self-motivated and disciplined. Flexibility and willingness to embrace change are a must, along with an enthusiasm for industry leading technology.
It`s an exciting and rewarding role with scope within a motivated and friendly team, coupled with the opportunity to progress into the claims arena for the right person.
When you’ll work:
Usual working hours are 35 per week during Monday – Friday, 8am until 6pm, however, colleagues should be flexible so that they can be available to service additional claims driven by surge periods to ensure we deliver client service requirements.
Where you’ll work:
Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our offices, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.
About You:
Ability to demonstrate experience of handling property handling claims from instruction to conclusion
Passionate about turning customers journey around where dissatisfaction has been expressed
Exceptional Customer Service enthusiasm
Effective communication and negotiation skills
The ability to write detailed reports, although training will be given
Self-motivated, conscientious, and able to work under your own initiative
A desire to embrace innovative working practices
Ideally have or be progressing with Cert CII or Cert CILA qualifications
Conscientious and hard working to achieve required results, and flexible to support operational requirements
Commitment to gaining the relevant knowledge and skill for the professional and technical requirements of the job.
As a global business, we are always interested in hearing from candidates with bi-lingual or multi-lingual skills
What will you get for this role?
Competitive salary depending on skills, experience, and qualifications
Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
Healthcare scheme
A Self Invested Personal Pension Scheme
Discounts on various products and services
Employee assistance programme for employee wellbeing
Life assurance
Group Income Protection
Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app
Working at Sedgwick
Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.
We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.
Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
