Offer summary
Qualifications:
5+ years in customer service, Experience in CPG industry preferred, Familiarity with ERP systems, Strong problem-solving skills, Ability to thrive in fast-paced environments.Key responsabilities:
- Answer customer inquiries via calls and emails
- Process orders including modifications and cancellations
- Coordinate resolution of back orders
- Investigate shipment issues for quick resolutions
- Collaborate with teams to enhance service standards