Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Technical Support Specialist (Contract to Perm)

Remote: 
Full Remote
Contract: 
Freelance
Salary: 
67 - 86K yearly
Experience: 
Senior (5-10 years)
Work from: 
United States

Offer summary

Qualifications:

5+ years of industry experience, Demonstrated technical aptitude, Experience in mobile app support, Comfort with Android, iOS, Mac, Windows, Linux, Fluent in written English.

Key responsabilities:

  • Analyze debug logs for user issues
  • Support consumers of a large mobile app
  • Share new features with millions of users
  • Identify friction points for improvement
  • Enhance user experience through problem-solving
Signal Messenger logo
Signal Messenger Information Technology & Services TPE https://signal.org
11 - 50 Employees
About Signal Messenger
Privacy is possible. Signal Messenger makes it easy.At Signal, our goal is to develop open source privacy technology that protects privacy rights, promotes free expression and enables secure global communication. We believe that private messaging should be simple and ubiquitous. Signal combines state-of-the-art security and end-to-end encryption with the features that users expect in a modern messaging application. Millions of people use Signal every day to speak freely, and a growing list of organizations have integrated the open source Signal Protocol into messaging platforms that support billions of users.Working on Signal is an opportunity to become part of a diverse group of people who are passionate about privacy. As a nonprofit organization, Signal Messenger is uniquely positioned to focus on its mission in an environment where users will always come first. Our team is growing quickly, and we encourage candidates from a diverse set of backgrounds to apply.workwithus@signal.org
See more Signal Messenger offers

Job description

Signal is hiring a technical support specialist to help make private communication simple. If you’re a self-starter who cares about user experience as much as you care about user privacy, you should fit right in. This role is an opportunity to have an immediate impact while working closely with a talented team to identify friction points and share new features with millions of people.

About you
  • Demonstrated technical aptitude - e.g. comfort analyzing debug logs.
  • Previous experience in supporting consumers of a large mobile app or in resolving technical issues with patience and a sense of humor.
  • Excitement for problem-solving balanced with building empathy for the user.
  • Highly organized, self-starter comfortable with Android, iOS, Mac, Windows, and  Linux platforms.
  • Fluency in written English, additional spoken or written languages can be beneficial.
  • 5+ years of industry experience.

    • What we offer
  • We’re fully distributed. This means you can work anywhere within US timezones. Whether it’s your favorite coffee shop or your living room or a coworking space we help cover, Signal gives you the flexibility to make your work work for you. And we travel a few times throughout the year so you can get to know your colleagues in person.
  • Excellent healthcare, vision, and dental with all premiums covered.
  • Our 401(k) plan matches your contributions (without any vesting period) up to $20,500.
  • We're stable, well-funded, and driven by our privacy mission, not profit. This means we’re capable of focusing on what is best for users without distractions or compromises.
  • Feel good about what you do. Signal is building core infrastructure for truly private digital communications. We don’t participate in the surveillance business model, and we are proud of the integrity and transparency of our work.
  • Hourly pay range based on experience: $35-45/hr.
    • Signal Messenger is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, veteran or disability status.

    At Signal, trust and mutual respect are foundational to our culture, as are empathy and transparency in how we interact as an internal team and with the world around us. We are committed to creating a work environment that is supportive, challenging, and that draws on people from a variety of backgrounds. Diverse perspectives and backgrounds are critical to delivering on our core purpose of protecting free expression and enabling secure communication around the globe.

    #LI-Remote

    Required profile

    Experience

    Level of experience: Senior (5-10 years)
    Industry :
    Information Technology & Services
    Spoken language(s):
    EnglishEnglish
    Check out the description to know which languages are mandatory.

    Hard Skills

    Technical SupportDual LanguageLog AnalysisOrganizational StructureOperating System Development

    Other Skills

    • Mobile Apps
    • Problem Solving
    • Verbal Communication Skills
    • Technical Acumen
    • Empathy
    Are you interested?

    Technical Support Specialist Related jobs

    See more Technical Support Specialist jobs