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Account Manager

Remote:

Full Remote

Contract:

Full time

Salary:

192 - 192K yearly

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

At least 3 years in sales, account management or customer success in technology or SaaS, Strong interpersonal skills for framing value propositions, Ability to think strategically and analyze customer needs, Experience with CRM tools, like Salesforce, Passionate about relationship building with small businesses.

Key responsabilities:

Engage, retain and grow accounts on the Torch platform
Identify new revenue opportunities and communicate product updates
Proactively address account risks for high retention
Collect practice feedback for product and business insights
Build lasting relationships with partner practices

Torch Dental Scaleup https://www.torchdental.com/

51 - 200 Employees

See more Torch Dental offers

Job description

About Us:

Torch Dental is a rapidly growing start-up whose mission is to improve the lives of healthcare providers by simplifying supply ordering, providing transparent pricing, and modernizing a previously outdated ordering process. Torch is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative e-commerce software platform streamlines healthcare professionals’ procurement process and secures the best prices for products.

We are a close‑knit team that enjoys working together every day to solve real‑world problems. We obsess over customer satisfaction, promote a strong bias for action, encourage team members to engage in impactful work, and foster a one team culture. Our goal is to create better solutions to help healthcare professionals succeed, and we are looking for people like you to help bring this vision to life.

Key Responsibilities:

Work closely with a portfolio of dental practice partners to engage, retain and grow a book of business of accounts on the Torch platform

Identifying new revenue opportunities through product adoption and location expansion

Communicate changes, updates, and product roadmaps to accounts

Proactively identify account risk and work quickly and diligently to ensure we are delivering the best possible experience for our practices to ensure high account retention

Collect and synthesize practice feedback into insights that can inform and drive the product and business roadmap

Build meaningful, lasting relationships to make Torch the central ordering platform for our practice partners

What we are looking for:

At least 3 year of proven success in sales, account management, or customer success within the technology or SaaS industry

Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment

Willingness to hustle, roll-up sleeves, and get in the weeds with our partners in order to hit monthly and quarterly revenue, retention, and renewal targets

Ability to think strategically and analyze customer needs to both unlock opportunities and creatively problem-solve

Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact

Strong communicator, and comfortable with having significant phone and video call time with customers for relationship management

Passionate about building relationships, particularly with small businesses

Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment

Bonus:

Experience at a fast growing startup

Experience in healthcare and dental industry

Knowledge of working with SMBs (small and medium business)

Experience using CRM tools (e.g. Salesforce)

Why Torch Dental:

Competitive salary, bonus, and equity package

Collaborative, supportive, and high-performing culture

Healthcare benefits: medical and dental insurance coverage, One Medical membership

401(k) retirement savings plan

Unlimited and flexible paid time off

Commuter benefits

Maternity and Paternity leave

Fully stocked pantry and fridge for hybrid employees

An employee-driven culture with happy hours, team events, and other initiatives to celebrate our many successes

Compensation: $60,000 - $65,000k base salary and $75,000 - 85,000k OTE with bonus opportunities

Location:

This role can be a hybrid role in New York City or Austin, Texas

Fully remote roles must reside in either EST or CST time zones

Working hours will be standard EST business hours

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.