Associate Director, Operations Analytics

Job Title: Associate Director, Operations Analytics

POSITION SUMMARY:

Reporting to the Operations Chief of Staff, the Associate Director, Operations Analytics is the leader responsible for the establishment and advancement of analytic capabilities within the Operations team. This role will provide reporting and analytic support for process improvement, cost savings initiatives, and operations management.

The Associate Director, Operations Analytics will collaborate with the Operations, Product, and Technology teams to develop a deeper understanding of our programs value and how it’s delivered, to guide analytic development. Cross-functional development with the Analytics team will require a strong partnership across technical areas.   

PRIMARY DUTIES AND RESPONSIBILITIES:

• Create and maintain suite of operational reports / dashboards.
• Partner with customers, leadership, internal and external partners to identify/develop/measure the value and outcome metrics that matter to our business and our customers.
• Partner with data analytics / engineering team to establish operations specific database.
• Collaborate across the company and support senior leadership to deliver on large scale initiatives.
• Develop insights and analytics tools to drive automation initiatives (with support from the data engineering team and leadership if/as needed).
• Work with Product / Operations team leaders to facilitate standardizing and capturing necessary data elements to represent program value.
• Perform other duties as assigned.

Qualifications

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Requires a minimum of seven years (7) of demonstrated experience in pharmaceutical, medical device, biotech, or healthcare hub services.
• Bachelor’s degree in a business-related field required (or equivalent experience).
• Must have intermediate to advanced data analysis, reporting, interpretation, presentation skills and the ability to develop superior product knowledge.
• Must be comfortable and proficient with client services processes from onboarding to results measurement and ensuing growth.
• Must have knowledge of current best practices in all aspects of strategic corporate and integrated operations.
• Must have relational database management experience: SQL
• Must have experience with data visualization software (Tableau, Sisense, PowerBI)

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Ability to communicate effectively through verbal, written and presentation skills.
• Must be able to work as an effective leader and collaborative team member.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit.
• The employee must occasionally lift and/or move up to 10 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Schedule

? Must be flexible on schedule and hours

? Some travel is required (<20% travel)

CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.

CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.