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Enterprise Customer Success Systems Engineer - REMOTE PST

Remote:

Full Remote

Contract:

Full time

Salary:

103 - 146K yearly

Experience:

Mid-level (2-5 years)

Work from:

California (USA), United States

Offer summary

Qualifications:

Experience with Veeam products in a technical role, Experience with virtualization technologies, Knowledge of deployment into complex environments, Deep understanding of data life-cycle management, VMCE/VMCA certification preferred.

Key responsabilities:

Conduct virtual meetings and product demonstrations
Guide customers on best practices and product value
Collaborate with teams for customer technical needs
Document discussions and provide customer feedback
Travel up to 20% for meetings when necessary

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11 - 50 Employees

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Job description

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

*** must be located in PST time zone***

The Enterprise Customer Success Systems Engineer plays an important role in Veeam’s customer success and retention efforts. This candidate will work remotely with our customers, as a post-sales systems engineer providing technical product and best practices guidance to ensure our customers maximize the value of their Veeam purchase. The ideal candidate will be naturally collaborative, articulate, with experience across different Veeam products in a technical role and be motivated by maximizing customer success and outcomes.

Responsibilities

Conduct virtual customer meetings, product demonstrations and configuration health reviews
Guide customers with technical best practices, product how-to, product updates, and/or educating customers to maximize their product value
Collaborate with customers/partners and internal Veeam teams to ensure understanding and success of the customer’s technical requirements
Assist with the continued education and enablement of colleagues with ongoing product changes and technology advancements
Accurately document pertinent information found or discussed into internal notes
Work closely with internal Product Management to provide customer feedback and articulate feature requests
Travel up to 20% for internal meetings or customer meetings

Requirements

Experience with Veeam products in a technical role preferred
Experience with virtualization technologies such as VMware, Hyper-V, AHV, etc.
Industry-based experience in storage, network and/or cloud-based technologies strongly desired
Experience working with monitoring tools and frameworks strongly desired
Experience in data life-cycle management strongly desired
Experience in customer-facing roles strongly desired
Knowledge of deployment of software solutions into complex environments
Deep level understanding of Veeam and/or similar technologies/backup methodologies
Deep level understanding of virtualization technologies
VMCE/VMCA certification preferred
Other industry relevant professional certifications (Security+, AZ-900, LPIC-1, etc.) are desirable
Excellent verbal and written communication skills; must be able to articulate technical concepts in writing as well as present to groups in person or remotely
Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter and be able to learn new technologies quickly
Ability to adapt to changes in roles and responsibilities
Excellent time management skills required

What we offer:

Flexible Working – Home office
Dynamic, growing company
Modern energetic multinational working environment
Interesting people, an excellent team of professionals
Opportunities for professional growth and career
Competitive salary and OTE based on skills and expertise

#LI-REMOTE
#LI-TN1

The salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.

United States of America Pay Range

$102,500—$146,400 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.