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Endpoint Management Administrator (Internal IT)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Florida (USA), United States

Offer summary

Qualifications:

Minimum 4 years technical experience, 3-5 years in system administration, Minimum 3 years in a help desk, Microsoft 365 Certified: Endpoint Administrator required, Experience with MDM solutions.

Key responsabilities:

Manage Windows devices in Microsoft Intune
Enforce device management policies and security updates
Collaborate with Infosec on security strategies
Document system configurations for training purposes
Automate routine maintenance tasks for efficiency

KnowBe4 Computer Hardware & Networking Large https://www.knowbe4.com/

1001 - 5000 Employees

See more KnowBe4 offers

Job description

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

The Endpoint Management Administrator is responsible for managing the company's endpoint devices. The ideal candidate will be the administrator for the maintenance, patching, and updating of endpoint devices to ensure the security, compliance, and efficient operation of all mobile and desktop devices as well as virtual machines within the company.

Responsibilities:

Leads the implementation, and ongoing management of Windows devices within the organization's Microsoft Intune environment
Maintain and enforce device management policies and profiles within MDMs that adhere to company standards and security requirements for security updates, patches, and software deployments
Collaborate with Infosec to align endpoint security management strategies with overall information security goals.
Document system configurations, updates, and management processes to create a knowledge base for reference and training purposes.
Stay informed about industry trends, emerging threats, and best practices in device management, security, and patch management to continually improve processes and tools.
Manage user access and authentication methods for endpoint devices to support secure and efficient operations.
Evaluate and recommend enhancements to the MDM infrastructure to improve automations, functionality, efficiency, and improve the overall user experience.
Administer and manage other MDM platforms to maintain oversight of endpoint devices for macOS (JAMF), ChromeOS, and Linux
Troubleshoot and resolve endpoint-related issues
Oversee the inventory within the MDMs of devices, ensuring that all assets are properly enrolled, maintained, and retired as per the company policy.
Understanding of Microsoft Entra ID, Active Directory, Group Policy, and other Windows Services to ensure secure and efficient device management
Monitor and enforce compliance with security policies and regulatory standards for both on-premises and cloud-based server infrastructure.
Collaborate with the network and security teams to protect against threats and implement security best practices across the server environment.
Automate routine maintenance and deployment tasks to improve efficiency and reduce the possibility of human error.

Minimum Qualifications:

Minimum 4 years hands-on technical experience in a similar capacity supporting production business environments
3-5 years in a system administration role
Minimum 3 years in a technical help desk environment
Microsoft 365 Certified: Endpoint Administrator Associate certification required
Experience with MDM management and deployment solutions (JAMF, Intune, Google Workspace)
Understanding of directory services (Microsoft Entra ID, Active Directory, Google Workspace)
ITIL certification a plus
Microsoft Azure Certifications a plus (az104 or az103)
Microsoft certifications a plus (MCSE or MCSA )

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.