West Creek 7 (12077), United States of America, Richmond, Virginia
Principal Operations Production Coordinator - Escrow Services
Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Client Ops (CCO) role may be the role for you! You must be within 50 miles driving distance from our Capital One hub location in Richmond, VA.
As a Principal Coordinator within the Commercial Bank’s Treasury Management Fulfillment organization, you will be responsible for the daily execution of activities supporting the Escrow Services team. This team is responsible for product implementation, processing customer deposit/withdrawal requests as well as fulfilling maintenance requests for all products within the Escrow Services suite. Products supported include: Tenant Security, Deposit Escrow, IOLTA and Deposit Placement Fee. You will focus specifically on the consistent, error-free execution of the organization’s day-to-day activities in an effort to meet the needs of our clients, while contributing to the overall goals of our business. In addition to these responsibilities, you may also be called upon to collaborate with key business partners in an effort to improve processes, mitigate risk and enhance our overall control framework.
Duties and Responsibilities:
Execute daily production tasks, leveraging departmental procedures, while meeting all internal and external service level agreements
Cross train on multiple functions to support various Treasury Management products and services
Partner with management to identify potential process improvements or opportunities to enhance our overall risk environment
Contribute in project settings, as needed
Partner with other teams to to research and resolve any customer impacting issues
Troubleshoot issues, implement resolutions and provide a great customer experience
Ability to work in a rapidly changing environment where priorities may shift
Work from Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Living Requirements:
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 1 year of banking experience in back office operations
At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
Preferred Qualifications:
Bachelor’s Degree or Military experience
2+ years of banking experience in a back office operations
1+ year of Commercial Banking experience
2+ year of customer service experience
2+ years of experience with Salesforce
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
#CommOps
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
