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Client Success Specialist at TruPlace

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

2+ years customer service experience, 2+ years in scheduling or coordination, Experience in de-escalation is a plus, Real estate experience is a plus, Proficient with Microsoft 365 programs.

Key responsabilities:

Handle high volume calls and emails
Schedule photographers for appointments
Coordinate de-escalation and follow-up
Perform data entry and information capture
Conduct product overview calls

TruPlace Marketing & Advertising SME https://www.TruPlace.com/

11 - 50 Employees

See more TruPlace offers

Job description

Client Success Specialist

Company Overview:

Since 2003, TruPlace has been the leading provider in the vacation rental and real estate industries by enhancing property visuals to maximize revenue. Our diverse, yet customized suite of interactive floor plans, photography and virtual tour options are designed to showcase properties and elevate brands. We are a fun, hardworking group of people who live by our Core Values: Teamwork, Passion, Accountability, and Consistency.

Position Summary:

The Client Success Specialist is the first line of communication for our clients, providing information on our products and pricing, and providing services on virtual tours and photography orders. Candidates should expect high call and email volumes and possess the skills needed to multi-task, time manage, follow-up, and look for solutions interdependently with provided resources.

If you are accustomed to high-paced environments and not afraid to take on new challenges, then this full-time position is for you! Compensation is commensurate with experience; we offer subsidized group health and dental benefits as well as short-term disability coverage. We have seven paid holidays, and you begin accruing Paid Time Off starting on day one!

Key Responsibilities:

Handling high volume calls and emails
Scheduling photographers for appointments
De-escalation and coordinating with team for follow-up
Data entry
Consultative product overview calls
Information Capture of Potential Clients

Qualifications:

Mandatory 2+ years customer service experience in a remote call center style environment
Mandatory 2+ years in scheduling, booking, coordination, or similar experience
Possesses our Core Values: Teamwork, Passion, Consistency, Accountability
De-escalation training or experience is a HUGE plus
Real estate experience is a HUGE plus
Reliable and punctual with a strong work ethic
Solution-oriented with strong problem-solving skills
Proficient with Microsoft 365 programs
Organized and detail-oriented, with great task organization
Excellent communication skills, both written and verbal
Has a good sense of humor and a positive attitude!

The Client Success Specialist role can be just the right fit for your career with TruPlace, or it can be the start of a new path of success. We look forward to hearing from you!