Director, Salesforce/CRM Platforms (Remote)

Who we are:

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception.

We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out. 

What you’ll be responsible for: 

Reporting to the CTIO, the Director of Salesforce / CRM Platform serves as a key leader of the technology team, responsible for all Salesforce and other CRM functionality to meet the company’s business requirements and growth objectives. The efficient and stable operation of our Salesforce infrastructure is crucial in maintaining the high availability and performance of our solution and services. This role serves as both thought leader and strategist as well as technical architect and developer in creating and leading a team to deliver proof of concept pilots and frameworks for enterprise adoption. The Director also leads optimization and innovation initiatives that will transform the clinical and operational provision of care via telemedicine.
 
 What you’ll work on:

• Serve as the primary technical architect and trusted colleague for Salesforce, translating clinical and operational goals and requirements into successful technical implementations aligned with company strategy.
• Research and analyze new features / concepts with Salesforce, execute and document PoC results, and communicate to leadership how this new functionality will achieve business outcomes
• Gather business requirements, document user stories, contribute to business process mapping, and design and implement technology solutions in the Salesforce and CRM domain.
• Develop strong partnerships with business, enterprise and product architecture, infrastructure, operations, security, and development partners to increase company efficiency and effectiveness.
• Oversee end to end delivery and quality of Salesforce projects, ensuring the correct technical solution, configuration, and development is implemented on-time to meet documented requirements.
• Establish procedures and ensure proper use of project and release management tools and tactics across cross-functional teams, including user documentation and SOPs.
• Determine and manage staffing strategy, including leading a team of Salesforce and CRM administrators, developers, and third-party vendors, from recruitment, onboarding, management, coaching, and performance evaluation.
• Prepare and present program-level communications for executives and stakeholders.
• Provide excellent customer service to meet or exceed expectations during launch or migration.
• Proactively coordinate the validation, documentation, and deployment of new configurations and releases to mitigate risk to the business.
• Develop and maintain a network of industry contacts, perform research on industry trends, and make strategic and tactical recommendations to improve business operations.
• Contribute to technology team initiatives and assist with other relevant projects as assigned
• Lead a team of Salesforce and CRM administrators, developers, and third-party vendors 

What you’ll bring to Access TeleCare: 

• 5+ years in a leadership role of Salesforce development teams
• 7+ years’ experience in information technology application or other technical operations
• Experience with Salesforce Field Service required
• Preferred: master’s degree in computer science / engineering or related field
• Preferred: Field Service, Salesforce Developer or Salesforce Technical Architect Certification
• BS or BA Technical Management, Computer Science, Engineering or related field, or equivalent work experience required
• Experience in healthcare a plus
• Expert level of knowledge in Salesforce products, ISVs and SIs, including best practices, limitations, and performance considerations of the platform
• Advanced skills in leadership, change management, and culture change
• Solid leadership skills and a willingness to be a player-coach, with a track record of building high-performing teams of developers, analysts, and vendors
• Highly developed capabilities in negotiation, facilitation, and consensus building
• Exceptional oral and written communication and presentation skills
• Demonstrated experience successfully leading large, multi-year, business-critical Salesforce projects
• Hands-on experience in Agile software delivery models
• Experience in cloud platforms and applications, and experience implementing and integrating at enterprise-scale
• Hands-on experience in Salesforce administration and development (Apex and Lightning)
• Robust communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
• Ability to work effectively under deadlines and self-manage multiple projects simultaneously
• Strong analytical, organizational, and time management skills
• High growth fast paced organization
• Remote based environment
• Must be able to remain in a stationary position 50% of the time.

Company perks:

• 100% Remote
• Health Insurance (Medical, Dental, Vision)
•  Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Life and AD&D (Supplemental available)
• Flexible Paid Vacation Policy and Sick Leave, Wellness Days, and Paid Holidays

About our recruitment process:
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 4 interviews via Zoom
     
 Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.