Field Implementation Specialist - TEG (Hartford, CT; Boston, MA; Pittsburgh, PA)

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

Job Details

Plans, schedules and execute all aspects of Haemonetics product implementations according to strict deadlines and within budget. This includes engaging and managing customer Laboratory, IT and clinical resources and ensuring quality control throughout projects. Responsible for on- site device setup, configuration, operator training and validation of analyzer. Open to New England remote with strong preference for Hartford, CT; Boston, MA and Pittsburgh, PA based candidates).

Accountabilities:

• Provides services such as on-site installation, software and hardware configuration, product support, trouble shooting of Haemonetics equipment.

• Works extensively with customer to validate analyzers.

• Provides operator training for Haemonetics software and devices.

• Supports analyzer testing and evaluating calibration reagents and QC controls.

• Conducts tests using calibrated pipettes in a clinical, laboratory or research setting

• Blood sample handling as it relates to hemostasis and coagulation testing

• Lead, facilitate, coordinate, and track day-to-day activities required to ensure the project is completed on time.

• Communicates progress and outcomes against tasks to internal and external stakeholders

• Leads regular status meetings with project team.

• Demonstrates effective communication and engagement with customer.

• Ensures complete project closure including customer acknowledgement, equipment and materials reconciliation, and transition to Customer Support.

• Utilizes time, project-and support-tracking tools.

• Resolves and/or escalates issues in a timely manner.

• Adheres to and follows Haemonetics policies and procedures.

• Extensive overnight travel as required.

Requirements:

• Experience implementing, using and supporting laboratory, medical technology or clinical solutions in healthcare required

• Experience implementing and supporting laboratory, medical technology or clinical solutions in healthcare desired

• IT and/or software implementation experience desired

• Strong written and verbal communication skills required

• Ability to travel up to 65%

• East coast customer coverage-Candidates must be located near a major airport.

EEO Policy Statement