Customer Success Manager- GS at Community Brands

Overview:

We are seeking a Customer Success Manager to join our growing team.

*Not required but preference will be given if you can work in the Oakbrook Terrace, Il. office. Could be remote for the right candidate!

Position Overview

A Customer Success Manager will proactively manage a portfolio of customers by helping them meet/exceed/grow fundraising goals while maintaining on-time subscription renewals. The right candidate will be able to understand customer needs and priorities to ensure adoption and maximize optimization of the year-round platform for fundraising campaigns. In this role you will be the voice of the customer and an advocate to improve the product and processes to increase customer engagement and retention. 

GiveSmart

GiveSmart is a mobile bidding, fundraising, event management, and donor management software. Our mission is to help nonprofits, schools, and foundations reach their fundraising goals while creating an engaging, exciting, and easy giving experience for their donors. All. Year. Round. GiveSmart has helped our partners raise over $6 billion. Learn more at givesmart.com.

A Day in the Life

• Develop and maintain strong client relationship throughout the customer lifecycle

• Continuous learning mindset - (platform and tools) to become the SME
• Share best practices and solutions with clients
• Deliver excellent customer service, ensuring any concerns/complaints are dealt with and responded to with a sense of urgency and sincere desire to help

• Lessons learned are identified and shared with the relevant teams
• Engage with customer to promote software adoption and onboarding strategies
• Provides renewal sales quotes and responds to requests for proposals
• Develop new revenue through product and service upgrades
• Manage all aspects of assigned book of business

• 2 + years of customer success experience managing a book of business
• Bachelors Degree or equivalent experience
• The drive to find solutions using analytical and problem solving skills
• 2 + years of full cycle sales experience and related closing experience
• 2+ years of experience working with Non-Profit clients
• Proven success with meeting/exceeding KPIs and Quotas
• The ability to handle multiple priorities and deadlines simultaneously
• Proficiency with Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
• A demonstrated ability to learn and understand basic office software applications
• The highest level of professional communication (verbal and written)
• Meticulous organization skills, documentation, and follow-up
• A proven ability to build trusting and long term relationships
• The ability and motivation to work independently as well as to work easily within a team.
• The ability to thrive within a fast-paced, deadline-driven environment
• Strong client focus with exceptional collaborative and influencing skills
• The ability to work in the Greater Chicago area office is a bonus

We will consider it a bonus if you have:

* Salesforce.com experience 

*Knowledge/experience working with our GiveSmart product

Fraudulent Job Posting Alert: Community Brands has recently become aware of fraudulent job postings on various social media and recruiting websites purporting to offer employment at our company. These job postings do not originate from Community Brands. If you encounter a job posting or receive an email claiming to offer employment with Community Brands, please contact Community Brands directly at talentacquisitionCB@communitybrands.com to confirm its validity. Do not click any links, share personal identifying information (e.g., your social security number or scans of a photo ID), or send money in response to any such offer before verifying the originator’s identity. For more on protecting yourself from fraud, visit this article from the Federal Trade Commission (FTC). If you believe you were a victim, contact local authorities or file a complaint with the FTC here.

Accommodations

Community Brands welcomes and encourages applications from people with disabilities.  Reasonable accommodations are available, on request, for candidates taking part in all aspects of the selection process.

About Us

Community Brands – leveling the playing field between for-profits and purpose-driven organizations

Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.

Why work here?

Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.

• Medical, Dental & Vision Benefits
• 401(k) Savings Plan & Company Match
• Flexible Planned Paid Time Off
• Generous Sick Leave
• Casual Environment
• Purpose-Driven Culture
• Work-Life Balance
• Passionate About Community Involvement
• Company Paid Parental Leave
• Company Paid Short Term Disability
• Remote Flexibility

Community Brands actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.

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