Technical Repair Analyst

JOB SUMMARY

The Technical Repair Analyst position will perform estimates and repair reports for wood restoration and refinishing assignments, including a repair scope and price for each line item inspected. The position will also assist in technical estimate reviews of onsite inspection reports from field personnel for accuracy of scope and industry standard pricing and oversee issue resolutions with customers and field technicians, such as punch list.

KEY RESPONSIBILITIES

• Produces and submits accurate wood restoration estimates for insurance claims affecting furniture, cabinets and millwork from photos to meet specific Service Level Requirements (SLAs)
• Reviews estimates submitted by the network of repair firms for accuracy and confirm scope of work is complete and justified. 
• Provides technical consultation for customers.
• Advises repair firms on the processes and estimating requirements.
• Assists in improving the overall process for efficient and accurate estimating practices.
• Delivers accurate, clear estimates quickly.
• Ensures expert analysis for repeat business and instilling customer confidence.

ROLE QUALIFICATIONS

EDUCATION & EXPERIENCE

REQUIRED

• At least two (2) years woodwork, refinishing and restoration estimating experience.

PREFERRED:

• Bachelor’s Degree or certifications in related field
• Knowledge in woodworking or construction

KEY COMPETENCIES

• Results-Oriented:  ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames
• Adaptability to Change:  ability to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment
• Interpersonal Communication:  ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions
• Team Orientation and Collaboration:  ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good
• Accountability:  ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change
• Cultural Competence:  ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions.

WORKING CONDITIONS/EQUIPMENT USE

• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
• Must be able to lift up to fifteen (15) pounds
• Frequent use of office machines to include telephone, computer, and printer