Offer summary
Qualifications:
5+ years of experience in Microsoft networks, Associate's or Bachelor's degree in IT or equivalent, Knowledge of Microsoft Windows Server and Azure, Industry-recognized certifications such as Microsoft, Familiarity with ticketing systems like ConnectWise.
Key responsabilities:
- Manage Tier 2 and Tier 3 help desk requests
- Maintain user and computer accounts
- Administer Microsoft 365 and Office 365
- Utilize remote management tools and automate processes
- Ensure backups, disaster recovery, and security measures