Remote Senior IT Service Desk Consultant | WFH

Job Overview

Join our esteemed managed services team as a Senior IT Service Desk Consultant and become an integral part of a dynamic organization committed to technology excellence. We are looking for a seasoned IT professional who is passionate about technology, enjoys mentoring peers, and thrives in a collaborative setting.

Key Responsibilities

As a Senior IT Service Desk Consultant, you will play a crucial role in managing Tier 2 and Tier 3 help desk requests, which include:

• User and computer account maintenance
• Administration of Microsoft Windows Server infrastructure and storage solutions
• Implementation and support for Microsoft 365 and Office 365
• Deployment and management of Microsoft Azure
• Utilizing remote management and monitoring tools effectively
• Developing scripts and automating processes
• Ensuring robust backups, disaster recovery, and business continuity planning
• Executing cybersecurity measures
• Managing firewalls, switches, and wireless access points
  
  

Required Skills

The ideal candidate will possess:

• A minimum of 5 years of experience providing support for Microsoft networks, specifically within small to mid-sized business environments
• Strong proficiency in user and computer account maintenance
• Comprehensive knowledge of Microsoft Windows Server infrastructure and storage
• Experience with Microsoft 365, Office 365, and Microsoft Azure
• Familiarity with remote management and monitoring tools
• Skills in scripting and process automation
• Understanding of backups, disaster recovery, business continuity, and cybersecurity strategies
• Experience managing IT infrastructure components such as firewalls and wireless access points
• Exceptional customer service skills and a proactive approach to client and team support
  
  

Qualifications

• An Associate's or Bachelor's degree in Information Technology, or equivalent IT support experience, including relevant certifications and training
• Industry-recognized certifications, such as Microsoft or CompTIA
• Familiarity with ticketing systems like ConnectWise for effective time and record management
  
  

Career Growth Opportunities

This position offers considerable potential for professional development through training, career advancement opportunities, and certification support within a leading IT networking team.

Company Culture And Values

We pride ourselves on fostering a fun, energetic, and team-oriented hybrid work environment that emphasizes collaboration and mutual support. We are committed to creating a diverse and inclusive workplace where all individuals are welcomed and valued.

Compensation And Benefits

As a Senior IT Service Desk Consultant, you will receive:

• A competitive salary and comprehensive benefits package, including 100% employer-paid medical, vision, and dental insurance
• Generous paid time off (PTO) and holiday leave
• A 401(k) plan with company match
• A profit-sharing program
• A monthly stipend for cell phone expenses
• Limited on-call hours to maintain a healthy work-life balance
• Opportunities for social events and community engagement both within and outside the organization.
  
  

Employment Type: Full-Time