Offer summary
Qualifications:
Bachelor's or Master's in Computer Science or related fields., Knowledge in systems development and programming languages., Understanding of IT infrastructure including networks, servers, and security., Familiarity with Agile methodologies., Solid experience leading teams in complex environments..Key responsabilities:
- Manage the software support team, ensuring motivation and efficiency.
- Ensure service level compliance for requests and incidents.
- Conduct root cause analysis of critical incidents and implement solutions.
- Monitor system performance and propose continuous improvement actions.
- Prepare executive materials for monthly client accountability meetings.
