Offer summary
Qualifications:
Bachelor's degree or equivalent experience, Minimum 3 years in client-facing support role, Comprehensive technical knowledge of SIS, Experience with remote support technologies, Familiarity with K-12 education sector preferred.
Key responsabilities:
- Deliver outstanding customer service and technical support
- Diagnose and resolve complex technical issues
- Oversee technical challenges and training engagements
- Contribute to knowledge bases and documentation
- Collaborate with teams for client success