Offer summary
Qualifications:
7-9+ years in Customer Success, 3-5+ years managing Customer Success teams, Trusted advisor experience with customers, Familiarity with Jira and Confluence, Experience with Gainsight or Salesforce.Key responsabilities:
- Manage Enterprise Customer Success Managers
- Monitor customer health and escalations
- Analyze customer insights for improvement
- Provide mentorship and coaching
- Contribute to planning and performance updates