Technical Program Manager

OpenLoop is looking for an experienced Technical Program Manager to join our team. This role will be a member of the Implementation team and will be responsible for implementing and managing clients in an OpenLoop service line care vertical. The ideal candidate will have experience integrating technology and coordinating support resources for clients, products, or programs.

About the Role

Responsibilities include, but are not limited to:

• Develop and define program scope, objectives, and success criteria. Create a detailed project plan outlining tasks, timelines, and resource requirements.
• Lead and motivate cross-functional teams to achieve project goals. Foster a collaborative and communicative team environment.
• Communicate program objectives, status, and outcomes to stakeholders. Manage relationships with internal and external stakeholders.
• Identify potential risks and develop strategies for mitigation. Proactively address issues to minimize disruptions to project timelines.
• Develop and manage program budgets, ensuring efficient resource allocation. Monitor and control project expenses to stay within budget constraints.
• Establish and enforce project management methodologies and quality standards. Conduct regular reviews to ensure deliverables meet specified standards.
• Prepare and present regular progress reports to senior management. Maintain comprehensive project documentation.
• Manage changes to project scope, schedule, and costs. Ensure that change requests are thoroughly evaluated and documented.
• Identify opportunities for process improvements and implement best practices. Conduct post-project evaluations to capture lessons learned.

• Bachelor’s degree in Engineering, Computer Science, or a similar field required.
• 3- 4 years of experience as a TPM- leading end to end client engineering solutions projects with technical and operational teams in a start-up or healthcare environment preferred.
• Experience in systems, product, or program configuration or similar role required.
• Familiarity with Webhooks, understanding of API architecture, design, and best practices.
• Proficiency in programming languages highly preferred.
• Demonstrated ability to implement and configure technologies required.
• Technical background with the ability to understand complex technical concepts and communicate them effectively.
• Excellent communication and interpersonal abilities.
• Proficient in project management tools and software.
• Must be a proactive, quick learner with problem solving skills.

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Our Benefits

In addition to the salary for this role, you would also be eligible for:

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Unlimited PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

Sound like a good fit? We’d love to meet you.