Senior Program Manager

WHAT WE DO

Founded in 2007, Growth Acceleration Partners (GAP) is a consulting and technology services company. We consult, design, build and modernize revenue-generating software and data engineering solutions for clients. With modernization services and AI tools, we help businesses achieve a competitive advantage through technology. GAP’s remote, integrated engineering teams use end-to-end solutions to innovate and align with your business goals. We have 600+ English-speaking engineers based in Latin America and approximately 20 U.S.-based engineers. With some of the highest customer satisfaction scores in the industry, GAP’s focus is customer and employee success.

GAP is a woman-owned company headquartered in Austin Texas. We are a values-based company focused on growing our people by investing in education, onsite English classes and training in the latest technologies, including AI, data analytics and machine learning. Our goal is to provide solutions for our customers that help them achieve critical business outcomes, while enabling our GAPSters and our communities to attain long-term success.

Introduction:

As a Program Manager, you will be responsible for leading complex, multi-disciplinary projects from conception through completion. You will manage cross-functional programs that span across various departments within the organization, ensuring they not only meet but exceed our strategic objectives. This role requires a combination of strategic thinking, detailed planning, and hands-on execution.

Responsibilities:

• Lead and manage the execution of complex technical programs, ensuring alignment with organizational goals and driving delivery to completion.
• Meeting and exceeding the standards for how we plan, sequence, size, and track product development and engineering delivery. Drive clarity towards delivery.
• Collaborate with senior leaders and cross-functional stakeholders to negotiate trade-offs, balance technical and customer-facing needs, and deliver crisp and clear communication to ensure alignment or escalation as needed.
• Identify and manage project risks, issues, and dependencies, and implement mitigation strategies.
• Diving deep to solve problems. Data, logs, system documentation, design, etc.
• Engage in architecture conversations and peer around corners to help teams understand the implications of design decisions.
• Act as a bridge between technical teams and non-technical stakeholders, translating technical concepts into understandable terms.
• Drive continuous improvement in project management processes and methodologies.
• Implement and evangelize Agile values and principles, coaching teams on Agile culture and techniques.
• Mentor and coach team members on best practices in program and project management.

Qualifications:

• BS/BA degree or higher or equivalent technical experience in Software Engineering, Computer Science, Computer Information Systems (CIS), or Management Information Systems (MIS)
• Minimum of 5 years experience working in Software development, with at least 6+ years of proven experience as a Program Manager or similar role in a fast-paced software engineering environment. Start-up experience preferred.
• Experience assembling and managing cross-functional schedules and risk plans in an agile environment.
• Experience with Agile Methodologies such as Scrum and Kanban.
• Experience with Jira and Confluence, including Jira and Confluence administration experience
• Technical fluency is expected; comfort understanding and discussing technology concepts, driving tradeoffs and new opportunities with engineering team members.
• Strong understanding of software development methodologies and technical concepts.
• Exceptional communication and interpersonal skills.
• Problem-solving and critical-thinking abilities.
• Proficiency in project management tools and software.
• Experience with experimentation tools and methodology a plus.
• Preferred Certified Scrum Master, (CSM) and/or SAFe certification.
• Developer background is a big plus for this position.
• Experience with SQL is a big plus for this position.

Bonus Qualifications:

• Experience with the event-storming process.
• Experience with Event Based architecture.
• Domain-driven design knowledge.

At Growth Acceleration Partners, we're an equal opportunity employer committed to building a diverse and inclusive team. We value everyone's unique background, and we provide equal opportunities regardless of race, color, creed, religion, sexual orientation, gender identity, age, national origin, disability, marital status, veteran status or any other personal right protected by law. We foster a culture of belonging and strive to provide a welcoming environment where everyone feels safe to contribute and grow.