Offer summary
Qualifications:
Bachelor's degree in a Computer Science-related field, At least 3 years experience in technical support, Proficient in written and verbal English communication, Strong SQL skills and SaaS experience, Familiar with Python, Cloud Platforms, and Google applications.
Key responsabilities:
- Interact with customers to troubleshoot issues
- Diagnose and resolve technical hardware and software problems
- Maintain deep understanding of products for customer guidance
- Document troubleshooting steps and contribute to knowledge base
- Escalate unresolved issues and ensure follow-up