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IT Support Administrator

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Israel

Offer summary

Qualifications:

5+ years in technical support field, Deep knowledge of MacOS and Windows OS, Experience with corporate productivity applications, Familiarity with remote management tools, Strong English communication skills.

Key responsabilities:

Procure and maintain equipment for end users
Manage productivity applications like Google Workspace
Assist with onboarding and offboarding procedures
Provide support from ticket queue within SLA
Respond to escalated tickets and provide support

Ingenio Information Technology & Services SME https://www.ingenio.com/

See more Ingenio offers

Job description

Before we get started:

Here at Ingenio, we'd love to talk with you regardless of your qualifications or years of experience. If you believe you’d be a great fit for this role, we invite you to apply even if you do not meet all points on the job description.

Who we are:

Ingenio is a global media and technology company developing products that provide guidance on love, relationships, career, and overall life. We are passionate about connecting people with the world’s best advisors and content to empower everyone to live happier lives.

Ingenio offers the world’s largest portfolio of over 20 marketplace and media brands in the spiritual and emotional wellness space, led by flagship brands such as Keen and Horoscope.com in the US, Questico in Germany, Purple Garden in Israel and Ukraine, The Circle in the UK, and Kang in France.

How you’ll be impactful:

You will be working closely with our US and EU based User Support team to provide technical support to our employees/contractors located in Israel and abroad.

What you’ll be doing:

Procure and maintain equipment for our end users in Israel, Ukraine, India
Management of various productivity applications such as Google Workspace, Slack, etc
Assist with onboarding and offboarding procedures with our local and international offices
Work from a ticket queue, providing service and support within targeted SLA.
Respond to escalated tickets, provide in-office and remote support

What you’ll need to be successful:

5+ years in the technical support field, support desk, IT industry
Deep knowledge of MacOS and Windows OS. Basic scripting, PowerShell, etc are a plus
Required knowledge of remote management and imaging of PCs and Macs (JAMF, Intune, AAD, WVD)
Experience maintaining a core suite of corporate productivity applications (Google Workspace, Office365, Okta SSO, Atlassian, Slack, etc)
Experience with hardware (PC and Mac) procurement and purchasing
Experience maintaining hardware inventory
Basic office IT management. Helping with wifi, TVs, printers, etc
Proficient in English, both written and spoken, with the ability to communicate complex ideas clearly.
Ability to work independently and within a team environment
Process creation and documentation experience

Perks & Benefits:

Friendly, talented, collaborative, and entrepreneurial team
Competitive and comprehensive benefits and perks
Work in the international company
Generous holiday and PTO policies
Technology stipends
Training and development opportunities and allowance
Fun and inclusive digital, and in-person events
Employee groups - DEI committee, fun committee, wellness group and more
Hybrid working model - work from home up to 3 days/week, our office is located in Petakh Tikva

Why Ingenio:

Our growing team of over 400 employees is powered by our diverse perspectives and company core values:

We are humble. We believe the best result is achieved by leveraging others’ perspectives
We think like owners. We make decisions that optimize for the greater good of the organization
We challenge limiting beliefs. We are at our best when we identify and shatter status quo expectations

Ingenio is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.