Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service., Excellent verbal and written communication skills., Strong problem-solving abilities., Proficiency with customer support software..
Key responsabilities:
- Provide professional assistance via phone, email, and chat.
- Address inquiries and troubleshoot technical issues.
- Process orders, returns, and refunds accurately.
- Maintain accurate records in CRM system.
- Collaborate with teams to resolve complex issues.