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Technical Services and Support Manager

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Finland, Europe

Offer summary

Key responsabilities:

  • Establish and rollout TSS organization.
  • Develop tasks for Regional Managers.
  • Lead daily operations of the TSS team.
  • Ensure resource alignment with customer needs.
  • Oversee budgeting to balance costs and quality.
Mirka logo
Mirka
1001 - 5000 Employees
About Mirka
Mirka Ltd is a world leader in surface finishing technology and offers a broad range of ground-breaking sanding solutions for the surface finishing and precision industry. Thanks to high quality sanding and polishing products, and innovative tools with digital services and connectivity, a Mirka solution delivers real benefits to customers in terms of speed, efficiency, surface finish quality and cost effectiveness. In 2017, turnover was 271,4 MEUR with approximately 1200 employees. Mirka has 18 subsidiaries located in Europe, Middle East, North and South America as well as Asia. Headquarters and production are in Finland. Member of the KWH Group.
See more Mirka offers

Job description


Exciting Opportunity: Technical Services and Support (TSS) Manager

Are you a dynamic leader passionate about developing technical services and support organisation for industrial sales? Do you know how to lead teams to success and ensure top-notch customer satisfaction? We are seeking an experienced TSS Manager to join our growing team!


About the Role: As the TSS Manager, you will develop and oversee Technical Services and Support operations for industrial sales and automation services. You’ll manage a team of skilled Application Engineers and TSS Coordinators, ensuring efficient resource allocation and continuous improvement. This role is new in Mirka.


Key Responsibilities:

  • Establish the TSS organisation from the ground up and ensure its successful rollout in critical markets, laying the foundation for long-term success.
  • Develop Regional Manager tasks and have regional line management when setup starts.
  • Lead and manage daily operations of the TSS team, including resource allocation.
  • Ensure efficient resource use, aligning technical support with customer needs and organisational goals.
  • Drive continuous improvement initiatives to enhance service quality and operational efficiency.
  • Oversee budgeting and resource management to balance costs and service quality.
  • Collaborate with regional and global TSS organisations to foster knowledge sharing and innovation.


Why This Role?

  • Join an innovative team driving technical services and support for industrial sales.
  • Be part of exciting pre-launch project and play a pivotal role in shaping the future of TSS operations.
  • Lead autonomously and make strategic decisions directly impacting customer satisfaction and company success.


Join Us and Grow: If you're ready to take on a critical leadership role in a fast-paced, innovative environment, apply today to join our Technical Services and Support team!


The search is valid until 27.10.24, but the interviews will already start during the application period and the position will be filled when a suitable person is found. If you want to ask more information about the position, please send e-mail to tss@mirka.com.


Apply now and lead the future of industrial technical services and support!

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Continuous Improvement ProcessTechnical ServicesResource AllocationCustomer Success ManagementSales SupportOperational Efficiency

Other Skills

  • Leadership
  • Innovation
  • Collaboration
  • Team Management
  • Budgeting
Are you interested?

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