- Full time, permanent role
- Any location (Sydney preferred), with Work from Home options!
- Great Salary Starting at $190,000 + Super + NFP Salary Packaging
- Make a meaningful difference to the lives of Australians in need
Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.
Your Opportunity
Are you an experienced leader with a passion for leveraging data and evidence to drive meaningful impact? Mission Australia is looking for an accomplished General Manager, Evidence & Insights to shape and guide our approach to measuring and driving the impact and effectiveness of our programs and organisational outcomes.
In this key leadership role, you will oversee the Centre for Evidence & Insights, a hub of excellence dedicated to building evidence bases, creating robust data sources and delivering actionable insights for continuous improvement. By collaborating with internal teams and external partners, you will enable evidence-driven decision-making that enhances the impact of our work across communities.
Join us in leading a culture of curiosity and learning, where insights inspire lasting change.
Your key responsibilities will be to:
- Lead, coach and mentor the centre of excellence specialist team
- Actively foster a culture across MA that facilitates curiosity, information sharing, communication, learning and use of evidence and insights to inform our work
- Develop and maintain strong working relationships and partnerships with internal and external stakeholders, including to undertake collaborative projects, exchange ideas and share knowledge
- Provide high standards of customer service and accessibility to internal stakeholders
- Translate insights into actionable recommendations and conduct capacity building and learning activities focused on using and applying the insights
- Oversee teams that:
- provide technical and service support for client/tenant information systems and analytics and reporting of client/tenant data;
- create and maintain sustainable/automated Business Intelligence reporting solutions;
- meet requirements for insights into client impact and organisational and strategic performance, including via a Monitoring & Evolution framework for community and Housing services;
- deliver a robust research agenda, including population level and client experience research projects; and
- undertake the Product Management of all Mission Australia’s client and tenant relationship management systems
Requirements for Success
- Degree qualified in research, analytics or other relevant field, or significant experience in a similar role
- Demonstrated ability to develop and deliver an integrated program for operational analysis and reporting, organisational analysis and reporting, monitoring and evaluation, and research and insight generation
- Demonstrated sound judgement, especially in complex and ambiguous contexts
- Demonstrated strong leadership skills with effective change management capabilities
- Proficiency in collaboration and internal and external stakeholder management, including forming partnerships with external bodies to deliver results
- Sound problem solving skills from concept through to delivery, incorporating technical and commercial advice
- Ability to create a culture which focuses on delivering results and meeting internal and external customers’ needs through expert, high quality advice
- Effective influencing, negotiating, communication and presentation skills
Before starting work with us, you will need to undertake checks of your national police history, qualifications and referees, and have a clearance to work with children/vulnerable people.
Our Culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.
Find out more about a career with Mission Australia.
Your Benefits
- Rewarding work – every day you know you’re making a real difference
- Not-for-profit salary packaging, reducing your tax (details via AccessPay)
- Free external, confidential counselling and access to chaplaincy support
- Volunteering opportunities
- Opportunity to purchase additional annual leave
- Extra leave including Mission Australia Thank You Day & Work Anniversary Day off
How to Apply
Click ‘Apply’ and send your application today!
As a committed Circle Back Initiative employer, we will respond to your application.
Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you
