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Admin Assistant (Pest Control) at BruntWork

Remote:

Full Remote

Contract:

Full time

Work from:

Australia

Offer summary

Qualifications:

Excellent written and verbal communication skills, Proficient in job management software, preferably ServiceM8, Strong organizational skills and attention to detail, Basic understanding of social media management, Experience in pest control or service industry preferred.

Key responsabilities:

Manage customer interactions and appointments
Optimize technician schedules and manage job audits
Prepare quotes, generate invoices and assist bookkeeper
Create SOPs and suggest process improvements
Manage social media presence and support content creation

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See more BruntWork offers

Job description

This is a remote position.

Job Title: Admin Assistant

Work Schedule: Monday to Friday 9:00am to 6:00pm Brisbane Time with 1 hour unpaid lunch break

About Us

We are a family-owned pest control business in Brisbane, Australia, specializing in general pest and bird control. We are committed to providing high-quality, ethical services and are seeking a Virtual Administrative Assistant to support our operations and growth.

Job Overview

As our Admin Assistant, you will manage customer inquiries, technician scheduling, and administrative tasks. This role is ideal for a detail-oriented, tech-savvy individual who wants to make a meaningful impact in our industry.

Key Responsibilities

Customer Service and Communication

Manage customer interactions via phone, email, and online platforms
Handle emergency calls calmly and efficiently
Book and manage regular appointments (quarterly, 6-monthly, annual)
Use ServiceM8 for client information management

Scheduling and Job Management

Optimize technician schedules using ServiceM8 and Google Maps
Match jobs to appropriate technicians
Handle appointment changes and cancellations
Conduct job audits to ensure accuracy in ServiceM8

Quote and Invoice Management

Prepare and send quotes, apply discounts where applicable
Follow up on outstanding quotes
Generate invoices and follow up on overdue payments

Financial Tasks

Assist with bookkeeping and financial record-keeping
Process payments and manage accounts receivable

Process Documentation and Improvement

Create and maintain SOPs for administrative tasks
Identify inefficiencies and suggest improvements
Manage seasonal workload fluctuations

Marketing Support

Manage social media presence and schedule posts
Assist with content creation using AI tools
Support SEO and website maintenance

Seasonal Workload Management

Proactively manage workloads during slower periods (e.g., June and July)
Balance pest control and bird control services during off-peak seasons

Requirements

Requirements

Excellent written and verbal communication skills in English
Proficient in job management software, preferably ServiceM8 (or ability to learn)
Experience with Google Maps for route optimization
Strong organizational skills and attention to detail
Problem-solving and proactive approach to tasks
Basic understanding of social media management and content creation
Familiarity with bookkeeping principles and invoice management
Ability to work independently and cover Australian business hours
Cultural sensitivity and understanding of Australian business practices
Male candidates preferred due to industry dynamics