Offer summary
Qualifications:
Bachelor’s or Master’s degree in Computer Science or equivalent, 8+ years experience in Technical Support or customer-facing role, Excellent writing and communication skills in English, Experience with security concepts and networking technologies, Familiarity with major public cloud providers like AWS, Azure, and GCP.
Key responsabilities:
- Provide technical solutions to complex problems via email, web, and phone
- Adhere to SLAs for fast resolution of customer issues
- Document known solutions and submit bugs for engineering
- Identify recommendations for product quality and customer experience improvement
- Provide support coverage during holidays and weekends as needed