Remote Clinical Support Specialist (Virtual Healthcare)

Clinical Support Specialist (Remote)

If you got into healthcare to make a difference, you’re in the right place.  We’re looking for a values-driven, mission-focused, dynamic Clinical Support Specialist (CSS) who is passionate about working with seniors (and their families) navigating mental and behavioral health challenges. Someone who is searching for a workplace and culture that is as committed to them as they are their patients.  If that’s you, read on! 

What’s Rippl?  

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers, intent on building a movement to bring mental healthcare to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we’re ready to take action.   

We’re reimagining what it feels like to experience mental health care challenges as a senior.  By leveraging an obsession with supporting our Care Team, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around mental and behavioral healthcare, both for seniors and their families and caregivers.  Helping them stay healthier, at home longer, and out of the Emergency Room.  

Our Core Values   

At Rippl, we live and breathe a set of shared, core values that help us build the best team, guide how we work together, and best serve our patients, families and caregivers.   

If not Us, then Who?  Seniors need better mental health care NOW. Our mission is urgent. And, we’ve got the perfect team to take this on.    

Mission is our Middle Name  There is no more noble mission than caring for seniors with mental health challenges. We’ve set out to make a giant, lasting, transformational impact.   

Care Team Obsession  Our team members are our focus, our obsession. We listen and learn from, and with, our front-line team  to find the right answers. When we care obsessively for our team, our patients and families will get the care they deserve. 

Moving Mountains  We see what we’re doing as a movement–a movement focused on solving one of the most important, most urgent challenges in healthcare for a really special group of people.   

Raising the bar, for everyone We are leveraging world class expertise to define a new standard of care. Partnering with the country’s leading academic institutions and geriatric clinicians, we are bringing clinical excellence to our seniors.  

Join the movement  

We’re looking to find other changemakers who are ready to join our movement. Those who believe serving seniors is their calling, their reason for jumping out of bed every day. Our ambition is to create a nirvana workplace for this tribe! And, most importantly, help them make a giant difference in the lives of their patients. Because, “if not us, then who?”  

The Role:

The Clinical Support Specialist (CSS) will provide administrative and clinical support to our Care Team of mental health specialists (Patient Engagement Specialists, Care Navigators, LCSWs, ARNPs). They will be responsible for managing patient administrative tasks including appointment scheduling/rescheduling, inbound call routing, and billing questions, assisting with clinical administrative workflows including audits/chart reviews, special projects as prioritized by Leadership, and processing documents to optimize patient care. 

NOTE: The hours for this role are currently 10am - 7pm Central, Monday to Friday (subject to change) - please confirm that works for you in your time zone before applying! 

Responsibilities:

• Work remotely and collaboratively with our Rippl Care Team (Patient Engagement Specialists, Care Navigators, LCSWs, ARNPs) through digital communication tools such as G-Suite, Athena (EHR), Microsoft Products, and DialPad
• Learn and maintain knowledge of our EHR, product, and communication platforms
• Manage & Organize incoming documents and EHR communications, ensuring records are complete, organized and HIPAA compliant, reconcile inboxes,and support incoming and outgoing communication needs for the Virtual Clinic
• Assist with patient needs ahead of clinical appointments including documentation, technology and scheduling
• Receive patient issues and route clinical questions to appropriate Care Team members
• Coordinate incoming patient referrals and assists with cross functional patient onboarding needs
• Assist Care Teams with patient panel management needs, including: tracking and managing daily clinic patient appointment changes, delegated documentation, following up on tasks and standing orders as directed, and completing day-to-day tasks as delegated or assigned by the Care Team.
• Correspond with pharmacies and complete prior authorizations to resolve prescription issues
• Correspond with external practice settings and ancillary services (i.e. Laboratories and Imaging facilities) and complete prior authorizations to resolve outgoing referrals
• Co-manage EHR schedules and calendar appointments with Care Teams (Patient Engagement Specialists, Care Navigators, LCSWs, ARNPs)
• Additional special projects as assigned
• Additional duties as assigned

Qualifications:

• 2+ years in virtual clinical administration preferably in geriatrics, dementia care and/or chronic outpatient care. Virtual experience preferred
• Impeccable attention to detail and ability to multitask 
• Demonstrated ability to pivot and adapt swiftly to changing priorities
• Strong verbal and written communication skills 
• Ability to work independently in a remote environment
• Strong working proficiency with Google and Office Suite (G-Suite products including Gmail, Calendar, Chat, and Microsoft Office product including Word and Excel)
• Proficiency with electronic health records systems (EHR) and practice management software (Athena preferred)
• Experience with medical billing and insurance claims preferred
• Excellent organizational and time management skills with a proven ability to meet critical deadlines
• Knowledge of HIPAA compliance standards required
• Passion for supporting high quality dementia care and improving patient/caregiver experiences

What’s in it for you 

• Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility 
• Fast growth company with opportunities to take on more responsibility or develop into new roles
• Remote from home opportunity; expected hours M-F 8a-5p CST
• Competitive compensation 
• Annual bonus eligibility 
• 401(k) plan with a healthy match 
• Equity in the form of stock options 
• Medical, Dental and Vision coverage for you and your family 
• Life insurance and Disability
• Well-being and Remote Work stipend
• Generous Paid Time Off 

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.

Role: Range is $23 - $27 per hour (DOE) 

We are going to make some very big waves starting with a small Rippl - come join us!