Offer summary
Qualifications:
2+ years in Customer Success roles, Experience with scaled SMB customers, Proficient in digital customer success tools, Ability to drive retention and upsells, Strong analytical and problem-solving skills.Key responsabilities:
- Manage a large portfolio of SMB customers
- Provide automated support and product onboarding
- Be the main contact for customer issues
- Monitor customer health metrics proactively
- Conduct business reviews for strategic alignment