Trainer

What are we looking for?

A Partner Development Trainer who will blow our hair back.

Where are we looking?

This is a remote position, but must be U.S. based.

What type of job is this?

Full-time. And then some. (hey, we’re a start-up!)

Who would you report to?

Our Director of Partner Development. She’ll also blow your hair back, especially on the Karaoke stage. 

What you should bring to the table (our minimum requirements)

• Excellent writing and storytelling chops;

• Ability to synthesize information and processes into a variety of training resources;

• An eagerness to learn and solve problems;

• The ability and drive to improvise in front of complete strangers;

• A rabid, borderline-freakish ability to understand and navigate human emotions and motivations;

• Ability to think critically about complex problems, develop solutions, and own the implementation of those solutions;

• A knack for getting people excited about change;

• The ability to understand and synthesize broad concepts into specific strategies, and then into actionable steps that produce results;

• A love for improving processes;

• A willingness to iterate daily - we really, really mean this;

• The ability to make informed, independent decisions juggling multiple projects and priorities;

• An action-oriented and organized approach to your work;

• The ability to shift seamlessly between meetings / collaborative sessions (in-person or remote) and extended periods of focused, independent work;

• A willingness to voice your opinion and engage in thoughtful debates - may the best idea win! Check your ego at the door;

• A reliable work ethic and focus on delivering results, whatever it takes; and,

• A strong desire to be a team player - we are all in this together.

What will get our attention (our “nice-to-haves”)

• If you have a working knowledge of the custom-integration (CEDIA) industry, having worked with an integrator and/or a vendor to integrators;

• If you have experience building well-developed and strongly branded educational content in various mediums and platforms;

• If you have experience working with an Authoring Tool and LMS platform;

• If you have experience building and executing Instructor-Led-Trainings in front of a wide spectrum of external audiences;

• If you have practical experience establishing and/or maintaining regular schedules of webinars, virtual training sessions, and other similar activities;

• If you have experience integrating software or processes in with an existing organization;

• If you have experience in Change Management;

• If you have experience in training salespeople;

• If you’re gravitationally pulled to microphones and stages; or,

• If one of our mothers refers you.

What do we bring to the table?

• A team of aces willing to do anything for each other;

• Competitive salary;

• 100% company-paid medical insurance;

• Eligibility for dental, vision, short-term disability, and life insurance;

• Flexible time off policy;

• Employee funded 401K plan;

• Remote work-friendly--we’re a fully distributed team.

Who are we?

Remember the cartoon The Jetsons, as a kid? Or, how about the movie, Iron Man? Both have something in common: they showcased really bad-ass homes souped up with the kind of technology that would blow your mind if that technology actually existed in real life.

What was fiction back then is rapidly becoming real life. Consumer technology and smart-home systems are evolving at a rapid pace, which means homes being built or renovated in the coming years are going to look more and more like those homes in the movies. Ten years from now, homeowners will need a personal IT Director to help them manage all this new home technology because, well… the technology in our homes is getting smarter, but we as humans aren’t necessarily getting smarter at fixing it when it stops working for any reason.

Our Founder realized this when he launched our company, OneVision Resources. We envision our company serving as that front-line “IT Director” for people’s homes by providing remote support over the phone and email to homeowners when their technology stops working. And you probably have enough tech in your own home to know yourself that this happens all the time and for a variety of reasons - an ice storm knocks everything offline, a software update goes wrong, or the kids mess with the remote and you can’t figure out how to get your cable channels back on the screen.

We don't market our support service directly to homeowners. Instead, we provide this support to homeowners through the local professional installation company that the homeowner hired in the first place to install their home technology. Think of us like an outsourced help desk. These installation companies are really good at installing the technology, and then they use us to provide consistent, high-quality remote service & support to their clients when that technology stops working.

Our ability to provide high-quality support to the clients of these installation companies relies upon a strong and super tight relationship with each of these installation companies.

Which is where you come in. Keep reading to understand how.

What would a typical day look like?

If you know anything about startups, you know that working for one means wearing multiple hats… sort of like having a major and a minor in college. That’s how we like to think of our roles here at OneVision.

This Trainer position has as its “major” a focus on creating and conducting onboarding trainings and workshops for our external Partners (local home technology companies referenced in the above section).

The Trainer wakes up every morning with one primary thought on their mind: what can I do today to make sure our Partners are equipped with the right tools, processes, and proper training to leverage OneVision’s remote support platform? With this primary question in mind, the Trainer focuses on:

1. Crafting engaging training content for our LMS we call OneVision Academy; and,

2. Delivering remote (and sometimes on-site) onboarding training to these partners when they first enter into a partnership with us.

During each Partner onboarding, the Trainer works closely with our Onboarding Implementation Specialist (OIS), who runs point on navigating the overall onboarding experience for new partners, the Senior Trainer, and with the Partner Success Managers who manage the ongoing Partner relationships after each installation company has gone live with our support platform. The OIS ensures that partner-specific integrations are documented and that any outstanding issues that are discovered along the way are communicated to others on the OneVision team, so that all the Trainer’s hard work can be leveraged to allow that Partner to kick ass.

In this role, the Trainer is also responsible for ongoing efforts to build and deliver Partner-facing and industry-facing training modules for OneVision Academy, Help Center, and presentations. This will require brainstorming sessions, strategically focused meetings, and ongoing conversations with our Senior Trainer and our Product team concerning the overall goals of the training modules. It also includes diving into the granular and tactical side of training content production, recording audio and video tracks and tinkering to get the style just right

Some examples of a Trainer’s typical daily activities are as follows:

• Understanding the latest iterations to our platform, and internalizing how to best educate and train our Partners on said iterations;

• Creating and updating courses for our LMS, OneVision Academy;

• Setting, planning for, and leading video-conference meetings and trainings with various representatives from new and existing Partner teams;

• Preparing for and leading virtual onboarding trainings and workshops (or doing so on site across the US and Canada from time to time);

• Consulting with the OIS and/or directly with the Partner’s leadership team on how to integrate the OneVision platform into their unique organization prior to the full team training, then modifying the presentations as needed;

• Thinking about new ways to secure full buy-in and engagement in our platform from new and existing Partners, and then executing upon those ideas;

• Establishing yourself as a strategic ally to the leadership teams of our Partners, and leveraging that relationship to drive change management within our Partners’ organizations;

• Studying and internalizing (and even suggesting) modifications to our various platforms and offerings (as stated above, we literally iterate on a daily basis);

• Working with our Senior Trainer to create and lead webinars that are focused individually on certain Partners, or that are more generally industry-focused;

• Collaborating with our Senior Trainer in the strategic and tactical build-out of our training materials and LMS platform;

• Communicating the needs of our new Partners back to the appropriate persons within our company;

• Training internal OneVision employees and reps on the platform and culture.

So that’s a good look at what a Trainer’s “major” looks like!

As training needs ebb and flow, the Trainer also minors in being a Brand Ambassador for OneVision. This includes things like:

• Designing and leading workshops & training sessions at various industry events;

• Collaborating with the Director of Partner Development on ways to engage the Partner community.

What do we bring to the table?

• Competitive salary

• 100% company-paid medical insurance premiums

• A highly flexible time off and vacation policy

• Company-funded Health Savings Accounts

• Eligibility for dental, vision, short-term disability, and life insurance

• Employee-funded 401K plan

• A remote-friendly workplace

• A dynamic startup environment with tons of room for career growth

• Tons of opportunities to grow and advance alongside the company

Curious if you’ll fit our culture?

Glad you asked! Check out our company values below. If these resonate with you, you’ll fit right in!

Be ferociously curious.

Be an active participant in expanding your understanding of the world around you. Learning is part of the job. So practice ferocious curiosity. If a problem is important, don’t settle for a surface-level understanding of it. Go dig. Seek out new information. Pressure your assumptions. And when you feel you truly understand something, start trying to prove yourself wrong. Truth-seeking never stops. We all have a responsibility to continually expand our knowledge.

Be proactively transparent.

Transparency breeds trust and empowers good decision-making. Communication solves all problems. So share what you know, encourage others to do the same, and speak your mind early and often. There is no monopoly on good ideas; everyone’s perspective is valuable. Spread your ideas. Give and receive feedback readily and respectfully.

Be tenacious.

We are working on important and complex challenges; difficulty is inevitable. Persevere. The more important the problem or opportunity, the more we can justify working through the challenges. If we struggle with it, then so does the competition. Tackling difficulty is how we differentiate.

Take action, thoughtfully.

Being decisive is the only way to accomplish our goals. But remember, attention is our most precious resource, so choose your actions wisely. Take the time needed to make sure you really understand the problem. Source your conviction. Measure twice, then cut confidently.

Own the Experience

All of your actions, big and small, directly impact the people you engage with, so be mindful of the experience you are creating for others. Take responsibility for creating great outcomes. Be helpful. Communicate clearly. Practice empathy. Go above and beyond to make someone’s next step a little easier. We’re all in this together.

Embrace Mistakes

We all make mistakes. Embrace them. Accept responsibility, learn, and share your new knowledge so others can learn, too. Mistakes are an inevitable byproduct of growth; so get out of your comfort zone. Fail fast and fail forward.

Practice EQ, not Just IQ

Healthy relationships are paramount to highly productive teams. So practice EQ, not just IQ. Put empathy first. Learn to recognize and control your own emotions, especially when navigating difficult situations. Being smart isn’t enough; we have to be emotionally tuned in as well. Remember, no one wants to work with the brilliant jerk.

Put the Partner First

The most important thing in business is to know who our customer is and what problems they need us to solve. So make the effort to understand the world from our partner’s perspective. Spend time understanding them. Build empathy. Use their challenges and feedback as your North Star. Then work relentlessly to better serve them; we are in the business of making their lives better.