Customer Service Representative at The Legends Agency

Customer Service Representative

Location:

South Africa (Remote)

Salary:

R20 000 per month

Target Market:

United Kingdom

Position Type:

Full-Time

Job Summary:

Our client is looking for driven and customer-oriented individuals to become part of their dynamic team as Customer Service Representatives. In this remote position, you will serve as the primary point of contact for customers, delivering exceptional service, resolving queries, and ensuring a seamless customer experience. The client specialises in infrastructure, networking, and security solutions, distributing a broad range of products such as containment systems, cable management, Siemon cabling, and security solutions from prominent brands like Velcro, EnGenius, and Hikvision. Their team also offers tailored services, including Velcro cutting, pre-terminated solutions, and engraved labeling to facilitate even the most intricate installation projects.

Duties and Responsibilities:

Provide customer support via email, chat, and phone to address inquiries, resolve issues, and share information about products and services.

Recognise customer needs and proactively offer solutions to meet their expectations.

Maintain clear and professional communication, ensuring a friendly and empathetic tone in every interaction.

Develop an in-depth understanding of the company's offerings to assist customers effectively.

Support customers with technical troubleshooting and guide them through common problems.

Manage multiple customer inquiries simultaneously while meeting response time goals.

Educate customers on product features, benefits, and best practices.

Stay updated on product changes, company processes, and industry trends to better serve customers.

Requirements and Qualifications:

A high school diploma or equivalent; additional qualifications or customer service training will be an advantage.

Demonstrated experience in customer service, preferably in a remote or call centre setting.

Strong communication skills, both written and verbal, with the ability to provide clear and professional assistance.

Solid problem-solving capabilities and critical thinking skills to resolve more complex issues.

Proficient in using computer systems, software, and online communication tools.

A reliable high-speed internet connection and a suitable workspace for remote work.

Self-driven with the ability to work independently with minimal supervision.

Effective time management to prioritize and manage customer interactions efficiently.

Flexibility to work various shifts, including evenings, weekends, and holidays, if necessary.

What We Offer:

Training and Development: Access to ongoing professional development and training.

Supportive Environment: A collaborative and encouraging work culture.

Career Growth: Potential for career advancement within the organization.