Offer summary
Qualifications:
Minimum of 2 years networking experience, Associate or bachelor’s degree in IT or relevant work experience, Understanding of various networking technologies, Relevant networking certifications preferred, Strong curiosity and willingness to learn.
Key responsabilities:
- Responding to customer support requests promptly
- Collaborating with team members for problem-solving
- Documenting resolutions and creating knowledge base articles
- Taking a proactive approach to incident management
- Participating in internal projects and maintaining certifications