Offer summary
Qualifications:
Completed degree in informatics or business administration, Experience in technical operations and IT service delivery, Familiar with service quality measurement standardized by ITIL, Proficient communication and problem-solving skills, Very good German language skills.
Key responsabilities:
- Manage operational service providers and processes
- Ensure systematic monitoring and stability of operations
- Coordinate availability of systems for deployment and testing
- Provide expert advice internally on support issues
- Conduct internal training sessions.