Customer Success Manager (m/f/*)

RELEX Solutions is looking for talents, innovators and people who really want to get stuck in and make a difference. People like you! We’re a profitable hypergrowth company employing over 2,000 people globally. In rapidly changing, fragmented consumer demand, new sales and fulfilment channels, and supply chain disruption, RELEX’s AI-driven, cloud-based platform helps retailers and brands move fast and find new ways to meet consumer needs while improving operational efficiency and controlling costs. In 2022, RELEX announced the successful closure of a €500M funding round, bringing the company’s valuation to €5B. Last year was RELEX’s 66 consecutive quarter of growth; our subscription grew by 42%. We added 73 new customers and achieved an NPS score of 61 (industry standard: 41).

Would you like to be part of our success story and be responsible for the strategic development of our Tier 2 and Tier 3 customers? Then become part of our Customer Success Team and apply today!

What you’ll be doing:

• You are the central contact person for our Tier 2 and Tier 3 customers in the retail sector.
• You will further develop the customer business, coordinate the corresponding activities and implement them.
• You have the necessary understanding of our customers' process mapping within the software and are the first point of contact when it comes to optimizations and initiating follow-up projects.
• You coordinate and lead customer meetings and contribute to the success of our customers.
• You deliver real added value by measuring KPIs to ensure that the software achieves the expected results.
• You act as a central interface between the customer and the internal functions/departments.
• You will work in interdisciplinary, international teams.

What you will bring to the table:

• You have at least 3-5 years of experience in the retail and supply chain sector as a customer success or account manager (m/f/*).
• You love customer communication and are confident and experienced at management level.
• You are willing to travel up to 20-30% of the time.
• You are skilled and practiced in conducting conversations. In addition, you are characterized by your independent, proactive way of working and your problem-solving strategies.
• You have a talent for organization, work together in interdisciplinary groups and lead them to the goal.

What we offer:

• At RELEX you have 25 days off per year plus 8 bank holidays. In addition to that you’ll get days off for different occasions (birth of child, first day of school, moving day, etc.)
• RELEX offers a workplace pension scheme with an employer contribution of 6%.
• In addition to that, RELEX offers an enhanced maternity / adoption package of: 12 weeks at 100% pay, 8 weeks at 80% pay and another 8 weeks at 60% pay.
• At RELEX we offer a Employee Assistance Programme (EAP) with different services included
• Within our Healthcare support we have different services: Treatment with Comprehensive Cancer Cover, Full Out-patient, Therapies, Mental Health, Private GP, Employee Assistance, Programme Premier, Dentist and Optician Cashback Plus and Health Assessment
• At RELEX you can expense up to £100 per year (£50 in H1 and £50 in H2) to put towards organized physical sporting activities (e.g. marathons, Tough Mudder, Spartan Race, Ironman Triathlon etc.), or the purchase of personal sporting equipment/activities (e.g. running shoes, home weights, Fitbit devices, gym usage etc.)
• Discounted Gym Membership @ Fitness First
• Cycle to Work Scheme (www.cyclescheme.co.uk)
• You can expense the cost of an annual eye test
• When it comes to your work laptop, you can choose between Dell and Mac. When it comes to your work phone, your choice is between iPhone and Android.
• At RELEX we take feedback and your personal development very seriously. For this purpose we have our yearly development discussions where you’ll receive peer and management feedback and as well plan your future at RELEX together with your manager.
• Flexible & remote working: There are many benefits in working remotely at times as sometimes the office is not the best place for certain tasks and working remotely
  instead of wasting time in commuter traffic can ease your mind and free up time for your personal life.
• Work from abroad: At RELEX we recognize that sometimes you just need a little flexibility to juggle all your responsibilities so therefore we also offer flexible working practices to help out in this respect.
• Charity Days: To support different causes, RELEX provides us with up to two days off to do charity work.
• Office Dogs: Your furry friend is always welcome in our London office

Interested? Please apply with complete application documents in English, salary requirements and earliest possible start date via the button below.

We value diversity and therefore welcome all applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, and sexual orientation and identity.

To learn more about RELEX, check out www.relexsolutions.de.
If you have questions about the application process, check out our FAQs. If you still have questions, we can help you at recruiting@relexsolutions.de.