SVP, North America Distribution Leader

Primary Details

The Opportunity

Development and execution of the Major Trading Partner (MTP) and Top Broker strategy through leadership of the team and ensuring connectivity to the global agenda.  Direct responsibility for developing and executing North America’s agency management strategies and the distribution channel strategy.

Primary Responsibilities

• Contribute to QBE North America’s business strategy, with particular accountability for executing on our distribution strategy with major trading partners and our customer strategic priority

• Determine and be accountable for the distribution and growth strategy, including all strategic relationships with major trading partners and key customers

• Manage distribution arrangements and governance of all partners (DUA, brokers, MGAs etc.) and manage relevant regulatory or conduct related obligations

• In partnership with fellow business leaders, lead the development and enhancement of QBE customer value propositions and products, pulling together and aligning all parts of the end-to-end QBE value chain to create consistency (i.e. from sales to claim etc.)

• Develop strategic approach for ongoing use of Salesforce across North America to support our customer strategic priority and growth

• Ensure strategic engagement with fellow distribution leaders in other divisions – EO and AUSPAC – and serve as a key member of the Group Distribution Executive committee

• Ensure Commercial Insurance and Specialty Leaders are equipped with appropriate management information and data insights on performance to allow them to shape and monitor their business strategies in relation to brokers and customers including appetite, industry and customer segmentation. This requires the effective use of SalesForce across North America.

• Responsible for ensuring distribution activity is aligned to QBE strategy, and compliant with relevant regulation.  Ensure conduct and relevant regulatory requirements of broking partners, DUAs and other distribution arrangements

• Manage and continually improve approach for tenders and pitches for North America, in collaboration with relevant business leaders and teams. 

• Build and maintain strong relationships with key external stakeholders including customers, brokers, industry bodies, business partners, reinsurers and regulatory bodies to ensure a continued and improved quality service

• Accountable for management and further development of our relationships with major trading partners

• Accountable for management and further development of key customers and our priority customer segments

• Represent QBE North America and their strategy and interests in relation to Group discussions on broker performance the monitoring thereof

• Provide feedback and strategic insight into the major trading partner/ customer issues to support development of business relationships and continued improvement of QBE’s value proposition and services (e.g. voice of customer / partner program)

• Review business plans to ensure progress towards targets and the delivery of business market strategy and profitable growth

• Accountable for the management and ongoing improvement of North America’s overall value proposition to our brokers and customers, which is embedded into sales and retention activity, marketed / used effectively with brokers and clients(includes QBE’s social offerings (e.g. QBE Foundation, Premium4Good)

• Accountable for the provision of insightful broker analytics to the Commercial Insurance and Specialty leaders to support new business development, targeted retention, and cross and up sell

• Responsible for the maintenance and levelling of growth pipeline via SalesForce

• Direct, organize, develop and manage the distribution function across the Commercial Insurance and Specialty business in North America, to ensure that people, resources and processes are aligned with business needs and fit for purpose

• Ensure all distribution functions are aligned, resourced and operate efficiently to maximize their potential to support growth and improve retention

• Ensure appropriate engagement and collaboration with other teams and BUs across QBE worldwide 

• Provide visionary leadership by fostering a culture of employee engagement and role modelling, encouraging and rewarding QBE values and maintaining a high level of personal and professional competence

• Promote excellence through the attraction, continual development and retention of high quality workforce with the knowledge, skills and behaviors to deliver excellent outcomes and service

• Lead, resource and motivate the management team to ensure the required standards of performance are met whilst supporting the personal development of all team members

• Establish clear accountabilities and authority levels for direct reports and build strong culture of accountability and performance in order to ensure delivery of business

• Promote and assist with our diversity intentions and strategies.

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• 10+ years relevant experience

Preferred Competencies/Skills

• Very strong interpersonal and communication skills to build relationships and trust at all levels internally and externally

• Ability to lead and manage the function through a team of senior professionals

• Ability to contribute to the development of strategy for the business

• Ability to negotiate, persuade and influence both directly and indirectly

• Sound commercial judgement

• Entrepreneurial focus

• Strong reasoning capabilities – creative and lateral thinking, with strong problem solving skills.

• High impact presentation skills

• Ability to identify and manage risk

Preferred Experience

• Significant experience of managing and developing broker and client relationships

• Significant experience of contributing to the management of a complex financial services business at board level

• Experience in managing a large team, with proven people management skills

Preferred Knowledge

• Deep knowledge of insurance industry including a network of key contacts

• Knowledge and expertise in the North American insurance market and products

• Knowledge of business processes and strategic planning

• Knowledge and understanding of financial and actuarial principles to assess risk

• Understanding of relevant market, influential factors and industry trends

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage. 

We’re an international insurer that’s building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.

And our people will be at the center of our success. We’re proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.

With more than 12,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

We believe this is our moment: What if it was yours too?

Your career at QBE — let’s make it happen!

https://www.linkedin.com/company/qbe-north-america/

US Only - Travel Frequency

• Frequent (approximately10+ trips annually)

US Only - Physical Demands

• General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

US Only - Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

• Manager

FAR/Fit and Proper Roles

• FAR Accountable Persons Role: This role is an Accountable Person under the Financial Accountability Regime (FAR).

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Inclusion of Diversity

At QBE, we are deeply committed to fostering an inclusive workplace where each person is valued and respected for their authentic selves. If you require any assistance, such as alternative interview accommodations during the recruitment process, please do not hesitate to inform our Talent Acquisition team.

Compensation

Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs

Annual Salary Range: $217,000 - $325,000

AL, AR, AZ, CO (Remote), DE, FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX (Remote, Plano), UT, VA, VT, WI, WV and WY
* * * * *

Annual Salary Range: $239,000 - $358,000

CA (Remote, Fresno, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA
* * * * *

Annual Salary Range: $271,000 - $406,000

NJ and New York City NY

Benefit Highlights

You are more than your work – and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. 

We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. 

At QBE, we understand that exceptional employee benefits go beyond mere coverage and compensation. We recognize the importance of flexibility in the work environment to promote a healthy balance, and we are committed to facilitating personal and professional integration for our employees. That's why we offer the opportunity for hybrid work arrangements.

If this role necessitates a hybrid working model, candidates must be open to attending the office 8-12 days per month. This approach ensures a collaborative and supportive work environment where team members can come together to innovate and drive success.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.