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Job Title
Sr Strategic Account Manager - Semiconductor
As the Sr Strategic Account Manager, you will be responsible for revenue growth and profitability through the management of strategic account(s) and for creating and maintaining positive customer relationships by providing account management, excellent customer service, and technical assistance. In this role, you will handle account matters of increasing complexity related to customer demand and internal delivery coordination. You will meet growth objectives considering market trends and opportunities, CoorsTek’s value proposition, and the voice of the customer.
Roles and Responsibilities:
• Formulate and lead execution of key account plans, budgets, and programs to support company sales and profitability objectives and mentors junior account managers in the same
• Drive sales growth expectations and ensures customer specific strategies and practices are consistent and aligned with company strategies.
• Optimize market sales/revenue opportunities by keeping informed of market developments in the field.
• Provide consultation and expert advice to management on business forecast for key customers and marketing opportunities.
• Act as liaison, plans, and oversees interactions between development, engineering, production, planning, shipping, accounting, sales, distributors, and customers to effectively manage customer needs.
• Represent the company in the resolution of complex customer complaints, answering technical questions, and resolving difficult disputes.
• Responsibilities include contract review, factory load, technical order information, product cost history, ongoing technical support, negotiation of expedited customer specifications, and forecasting customer needs by analyzing records of present and past sales.
• May coordinate requests for quotation activities to include cost and technical review with sales, production and engineering personnel. May provide complex quotes with management and technical assistance.
• Organize resources to ensure the necessary information is gathered to analyze the feasibility of establishing long-term contract agreements with customers.
• Update training as required to ensure latest procedures and processes are being implemented.
• Coordinate corrective actions for all customer complaints to ensure quality, service, and returned goods issues are addressed appropriately, expeditiously, and identifies the root cause.
• May provide timely response and follow-up to customer requests to include order status, quote status or other information.
• May work on special projects focused on account growth and productivity improvements as needed.
Job Requirements:
Education & Experience:
• Bachelor’s Degree or equivalent in a technical field preferred.
• Minimum Ten (10) years’ related experience managing complex key accounts.
• Semiconductor technical sales and/or combination of sales and marketing experience in Semiconductor industry preferred.
Functional/Technical Knowledge, Skills & Abilities:
• Knowledge of materials and product usage.
• Experience in Supplier Relationship Management.
• Strong experience with developing expertise and respect, internally and with the customer, to serve as second in command for account team Director when needed.
• Understanding of customer and market dynamics and requirements.
• Negotiation skills and ability to develop interpersonal relationships.
• Proven ability to Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively.
Position Specific Requirements:
• Austin, TX area preferred. Will also consider San Jose/Bay area, CA.
• Candidate must reside in or being willing to relocate to one of these areas.
Target Hiring Range
: USD 0.00 - USD 0.00
Actual compensation is commensurate with experience, skills and education. CoorsTek strives to give all qualified applicants equal opportunity and to make selection decisions on job related factors. Do not provide any information on the application which will indicate your race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status, or any other status protected by law or regulation.
If you like working for a company that makes a real difference in the world, you'll enjoy your career with us!
